Certified Government Digital Services Professional (CGDSP) Certification Program

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PTI Staff Contact: Dale Bowen, Managing Director, 202-626-2456.

Certification Program Focuses on the Digital Services Professional in Government



9-Month Program Geared Toward Promoting Leadership in the Delivery of Digital and Web Services

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The position and responsibilities for today's government web manager have transformed from serving as a technical resource to becoming a professional digital communications manager. There is a growing demand for practical and leadership-oriented professional development certification aimed at recognizing the web professional in this fast-evolving field: Delivering digital services through new methods and platforms.

In response to this need, three respected national organizations – the Public Technology Institute (PTI), the National Association of Government Web Professionals (NAGW) and Rutgers University Center for Government Services - have partnered to offer the Certified Government Digital Services Professional (CGDSP) Certification Program.

Managing a government's web service delivery has become more complex as expectations increase and many new – and more sophisticated – users, whether residents or other departments, are utilizing government web services.

The first virtual class will take place April 22 at 4 pm ET. This virtual class discussion helps set the stage for future interaction and dialog among the cohort group.

This year the entire program will be offered online only! For nine months, students will participate in a series of live, 90-minute virtual class discussions and self-paced pre-recorded presentations and online courses.

Graduates from the program are encouraged to display the Certified Government Digital Services Professional - CGDSP - designation after their work title.

Members of NAGW and PTI receive a discount rate on tuition.

Program Overview

The Course

Recognizing how busy you are and the time constraints you face, this program is designed to be 9 months in length; a mix of virtual class discussions and self-paced online coursework; and delivery of a Capstone paper – 10 to 15 pages in length – describing a program or practice that you have implemented, or an organization or web/digital services issue that you have had to resolve.

Course Topics

The Certification program is divided into 10 modules and all course-work will be graded on a pass/fail basis. These modules will be covered beginning in the first class. After that, modules will be covered with light reading/homework assignments, followed by a combination of recorded presentations and 90-minute virtual/online discussions to be held every 3 weeks.

Following are the topics to be covered during these virtual discussions:

  • Module 1: Citizen participation (pictures, video, recorded meetings, live meeting participation, polling, etc.)
  • Module 2: Web management
  • Module 3: App Management
  • Module 4: Multi-channel systems
  • Module 5: Digital service delivery
  • Module 6: Metrics and big data
  • Module 7: Reporting systems, techniques
  • Module 8: Management, leadership, and governance, policies and procedures
  • Module 9: Compliance and Contract management (CJIS, PCI, HIPAA, FOIA, e-Discovery, Accessibility, Records Act, etc.)
  • Module 10: Security and Crisis Management

As an added feature, students of the program will have access to a series of two online courses (self-paced) provided through SkillPort, a web-based, e-learning portal that allows you to access a range of training resources at work or at home. The topics to be covered are:

  • Project Management
  • Emotional Intelligence

Applicant Prerequisites

An applicant applying to the CGDSP Program should possess the following:

  • Be employed in the public sector for at least three years.
  • Have a track record of administrative or managerial experience in basic web design and communications management.
  • Have exposure to social media and app applications.
  • Have at least a 2-year college degree or equivalent.

The above requirements are necessary to help ensure a robust and meaningful class. Applicants can still apply if they do not meet or exceed the above requirements by requesting a waiver. (With regards to a college degree: PTI's experience has been that a student's overall experience surpasses formal learning.)

A minimum of 10 students are required in order for the program to proceed.


  • NAGW and PTI Member Officials: $2,600
  • Non-members: $3,100

Tuition is to be paid in full prior to the start of the program.


Certification is granted for a period of three years from the date of graduation. Graduates are expected to be re-certified every three years through a series of activities, including, but not limited to participating in NAGW and PTI education events – such as attending web seminars and webinars, the NAGW annual conference, participating in state- or local-based digital service events, writing articles, mentoring staff, etc.

Ethics Policy

Upon graduation, all students will be required to sign a non-binding Digital Ethics Policy.