The obstacles to implementing technological innovation in government often have less to do with hardware and software than people and processes. How can leaders recognize the need for new technology? How do innovators find funding and put the pieces in place to test a new idea? How does an agency define and measure success?
This report describes federal, state, and local innovators in action and how they address these practical questions. Dr. Alan Shark offers inspiring examples of how innovation leaders are adapting emerging intelligent automation technologies such as blockchain, artificial intelligence, and cloud computing. In addition, the report distills five key qualities that drive successful innovation.
This report was prepared by PTI for IBM.