PTI Staff Contact: Dale Bowen, Deputy Executive Director for Program Development, 202-626-2456.
The position and responsibilities for today's government web manager have transformed from serving as a technical resource to becoming a professional digital communications manager. There is a growing demand for practical and leadership-oriented professional development certification aimed at recognizing the web professional in this fast-evolving field: Delivering digital services through new methods and platforms.
In response to this need, three respected national organizations – the Public Technology Institute (PTI), the National Association of Government Web Professionals (NAGW) and Rutgers University Center for Government Services - have partnered to offer the Certified Government Digital Services Professional (CGDSP) Certification Program.
Managing a government's web service delivery has become more complex as expectations increase and many new – and more sophisticated – users, whether residents or other departments, are utilizing government web services.
The program will launch September 11, 2018 with a one-day class at the NAGW Annual Conference in Pittsburgh, PA. After that, for nine months, students will participate in a series of live, 90-minute virtual class discussions and self-paced pre-recorded presentations and online courses.
Graduates from the program are encouraged to display the Certified Government Digital Services Professional - CGDSP - designation after their work title.
Members of NAGW and PTI receive a discount rate on tuition.
Recognizing how busy you are and the time constraints you face, this program is designed to be 9 months in length, with one mandatory full-day class (September 11, 2018 at the beginning of the NAGW Annual Conference in Pittsburgh, PA); a mix of virtual class discussions and self-paced online coursework; and delivery of a Capstone paper – 10 to 15 pages in length – describing a program or practice that you have implemented, or an organization or web/digital services issue that you have had to resolve.
The Certification program shall be divided into 10 modules and all course-work will be graded on a pass/fail basis. These modules will be covered beginning with the September 19 live class at the NAGW Annual Conference. After that, modules will be covered with light reading/homework assignments, followed by a combination of recorded presentations and 90-minute virtual/online discussions to be held every 3 weeks.
Following are the topics to be covered during these virtual discussions:
As an added feature, students of the program will have access to a series of two online courses (self-paced) provided through SkillPort, a web-based, e-learning portal that allows you to access a range of training resources at work or at home. The topics to be covered are:
An applicant applying to the CGDSP Program should possess the following:
The above requirements are necessary to help ensure a robust and meaningful class. Applicants can still apply if they do not meet or exceed the above requirements by requesting a waiver. (With regards to a college degree: PTI's experience has been that a student's overall experience surpasses formal learning.)
Tuition is to be paid in full prior to the start of the program. The deadline for enrolling is September 1, 2018. There needs to be a minimum of 15 students registered in order for this program to proceed.
Students who fulfill all course and program requirements will receive a certificate worthy of framing and a graduation ceremony shall take place during the 2018 NAGW Annual Conference.
Certification is granted for a period of three years from the date of graduation. Graduates are expected to be re-certified every three years through a series of activities, including, but not limited to participating in NAGW and PTI education events – such as attending web seminars and webinars, the NAGW annual conference, participating in state- or local-based digital service events, writing articles, mentoring staff, etc.
Upon graduation, all students will be required to sign a non-binding Digital Ethics Policy.