Certified Government Digital Services Professional (CGDSP) Certification Program

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PTI Staff Contact: Dale Bowen, Deputy Executive Director for Program Development, 202-626-2456.

Certification Program Focuses on the Digital Services Professional in Government

9-Month Program Geared Toward Promoting Leadership in the Delivery of Digital and Web Services

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The position and responsibilities for today's government web manager have transformed from serving as a technical resource to becoming a professional digital communications manager. There is a growing demand for practical and leadership-oriented professional development certification aimed at recognizing the web professional in this fast-evolving field: Delivering digital services through new methods and platforms.

In response to this need, three respected national organizations – the Public Technology Institute (PTI), the National Association of Government Web Professionals (NAGW) and Rutgers University Center for Government Services - have partnered to offer the Certified Government Digital Services Professional (CGDSP) Certification Program.

Managing a government's web service delivery has become more complex as expectations increase and many new – and more sophisticated – users, whether residents or other departments, are utilizing government web services.

The program will launch September 11, 2018 with a one-day class at the NAGW Annual Conference in Pittsburgh, PA. After that, for nine months, students will participate in a series of live, 90-minute virtual class discussions and self-paced pre-recorded presentations and online courses.

Graduates from the program are encouraged to display the Certified Government Digital Services Professional - CGDSP - designation after their work title.

Members of NAGW and PTI receive a discount rate on tuition.

Program Overview

The Course

Recognizing how busy you are and the time constraints you face, this program is designed to be 9 months in length, with one mandatory full-day class (September 11, 2018 at the beginning of the NAGW Annual Conference in Pittsburgh, PA); a mix of virtual class discussions and self-paced online coursework; and delivery of a Capstone paper – 10 to 15 pages in length – describing a program or practice that you have implemented, or an organization or web/digital services issue that you have had to resolve.

Course Topics

The Certification program shall be divided into 10 modules and all course-work will be graded on a pass/fail basis. These modules will be covered beginning with the September 19 live class at the NAGW Annual Conference. After that, modules will be covered with light reading/homework assignments, followed by a combination of recorded presentations and 90-minute virtual/online discussions to be held every 3 weeks.

Following are the topics to be covered during these virtual discussions:

  • Module 1: Citizen participation (pictures, video, recorded meetings, live meeting participation, polling, etc.)
  • Module 2: Web management
  • Module 3: App Management
  • Module 4: Multi-channel systems
  • Module 5: Digital service delivery
  • Module 6: Metrics and big data
  • Module 7: Reporting systems, techniques
  • Module 8: Management, leadership, and governance, policies and procedures
  • Module 9: Compliance and Contract management (CJIS, PCI, HIPAA, FOIA, e-Discovery, Accessibility, Records Act, etc.)
  • Module 10: Security and Crisis Management

As an added feature, students of the program will have access to a series of two online courses (self-paced) provided through SkillPort, a web-based, e-learning portal that allows you to access a range of training resources at work or at home. The topics to be covered are:

  • Project Management
  • Emotional Intelligence

Applicant Prerequisites

An applicant applying to the CGDSP Program should possess the following:

  • Be employed in the public sector for at least three years.
  • Have a track record of administrative or managerial experience in basic web design and communications management.
  • Have exposure to social media and app applications.
  • Have at least a 2-year college degree or equivalent.

The above requirements are necessary to help ensure a robust and meaningful class. Applicants can still apply if they do not meet or exceed the above requirements by requesting a waiver. (With regards to a college degree: PTI's experience has been that a student's overall experience surpasses formal learning.)

Tuition

  • NAGW and PTI Member Officials: $2,600
  • Non-members: $3,100

Tuition is to be paid in full prior to the start of the program. The deadline for enrolling is September 1, 2018. There needs to be a minimum of 15 students registered in order for this program to proceed.

Graduation

Students who fulfill all course and program requirements will receive a certificate worthy of framing and a graduation ceremony shall take place during the 2018 NAGW Annual Conference.

Re-certification

Certification is granted for a period of three years from the date of graduation. Graduates are expected to be re-certified every three years through a series of activities, including, but not limited to participating in NAGW and PTI education events – such as attending web seminars and webinars, the NAGW annual conference, participating in state- or local-based digital service events, writing articles, mentoring staff, etc.

Ethics Policy

Upon graduation, all students will be required to sign a non-binding Digital Ethics Policy.

Apply now