PTI Names 2013 Web 2.0 Winning Jurisdictions

PTI Staff Contact:  Dale Bowen, Deputy Executive Director for Program Development, 202-626-2456.

Public Technology Institute (PTI) recognizes nine city, county and state governments as the country’s outstanding leaders in the innovative application of Web 2.0 technologies and civic/social media tools.

Strategically matching a variety of technologies to specific focus areas and communication preferences of their individual communities, these awardees are achieving impressive results in citizen engagement, government accountability and operational efficiencies.

Web 2.0 technologies and social media tools for government are now extensively utilized by public institutions to connect with citizens and to deliver services. They encourage cross-agency information sharing; enable real-time, efficient and interactive communications; engage the public in government decision-making and empower government staff through data access and streamlined processes.

Selection criteria for PTI’s Web 2.0 Awards focus on specific tools, goals, participation rates, system integration, standards and policies, interoperability, data access and sharing, channel coordination and performance metrics.

In this third year of the awards program, the Web 2.0 and social media applications demonstrate a new level of sophistication. Instead of just posting info to Twitter, hashtags are actively used to extend dialogue for particular projects, service changes, weather emergencies and other time-framed communication interests.

For example, the City of Boston’s pothole-filling campaign #SpotHoles, resulted in more than 2,000 potholes getting filled. The state of Massachusetts now has m-ticketing, an end-to-end smartphone ticketing system that serves all commuter rail lines and ferries in Massachusetts.

Successful applications are being shared. Boston’s Citizens Connect now has expanded to Commonwealth Connect, enabling 40+ statewide communities with access to a branded mobile citizen engagement app. Open Raleigh provides access to crime, budget, financial, planning, land management and emergency event data, which can be merged, analyzed and compiled by anyone.

A larger variety of tools are being utilized, beyond Facebook and Twitter. Boston has created interest boards on Pinterest, with inviting photos and information on summer programs and attractions. The City of Santa Monica is using Yelp, a very popular urban guide with ratings, not just to promote their services and facilities, but boldly asking for feedback reviews.

Local governments are using Web 2.0 and social media tools with strategic purpose. Through social media and mobile traffic alerts, progress reports, and before/after photos, Santa Monica is turning what are often high-complaint transportation projects into a very positive improvement campaign, “Be Excited, Be Prepared”.

Through their TXT-2-Work application, New York City is helping recipients of public assistance, housing assistance and other low-income New Yorkers connect to job opportunities delivered directly to their cell phones, the most commonly used communication tool for recipients (88% daily). An efficiency bonus for recipients and businesses is that it has reduced the cycle time from 10-13 days to a same-day process.

In state government, Delaware is increasing accountability through its Public Integrity Reporting System for lobbyists and public officials, providing citizens with easy access and disclosure.

In Missouri, the governor’s 100 Missouri Miles Challenge uses social media to encourage Missourians to complete 100 miles of outdoor activity on Missouri’s award-winning trails by the end of 2013 by exploring state parks, conservation areas and local trails, then logging their mileage at Using social media, 100 Missouri Miles provides users a platform for sharing their trail adventures through status updates, tweets, photos and videos.

To recognize these accomplishments in citizen engagement, designated communities will receive awards and use of a special Web 2.0 designation logo. Winners also will be spotlighted in articles, webinars, conferences, publications and the PTI website to exemplify current trends and best practices in emerging social media technologies as they relate to improved government service and communication.

2013 Web 2.0 State and Local Government Award Winners

Boston, MACitizens Connect App
New York, NYTxt-2-Work App
Raleigh, NC Open Data Portal
Santa Monica, CABe Excited, Be Prepared! Tool
West Palm Beach, FLPolice Mobile Application
DelawarePublic Integrity Reporting System
MassachusettsCommonwealth Connect and MBTA mTicket App
Missouri100 Missouri Miles Website
UtahUtah Master Data Index, Volume 2

About PTI

Created by and for cities and counties, the not-for-profit Public Technology Institute promotes innovation and collaboration for thought-leaders in government, and advances the use of technology to improve the management and delivery of services to the citizen.

#161   08-06-2013  •  Send a link  •  Printable version

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