Public Technology Institute http://www.pti.org The technology resource for local governments en-us shark@pti.org (Alan Shark) Thu, 02 Feb 2012 15:42:15 GMT 2012 CIO Leadership and Summit East http://www.pti.org/index.php/ptiee1/more/2012_cio_leadership_and_summit_east/ http://www.pti.org/index.php/ptiee1/more/2012_cio_leadership_and_summit_east/#When:15:42 PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

PTI announces the 2012 CIO & Leadership Summit East, May 16–17 in Boston, MA — Celebrating the theme of the CIO as Chief “Innovation” Officer!

This invitation-only summit brings together an intimate number of local government technology executives to learn and to share.

]]> Thu, 02 Feb 2012 15:42 GMT How Broadband Access in Santa Monica has Impacted Local Economic Development http://www.pti.org/index.php/ptiee1/more/how_broadband_access_in_santa_monica_has_impacted_local_economic_developmen/ http://www.pti.org/index.php/ptiee1/more/how_broadband_access_in_santa_monica_has_impacted_local_economic_developmen/#When:17:29

Wednesday, February 22, 2012, 2:00 PM ET

A robust local economy is vital for overall national economic development and global competitiveness. One of the tools to achieving this is a strong telecommunications infrastructure that can support innovative approaches to the ways governments do business.

]]> Wed, 01 Feb 2012 17:29 GMT 2012 PTI Technology Leadership Conference http://www.pti.org/index.php/ptiee1/more/2012_pti_technology_leadership_conference/ http://www.pti.org/index.php/ptiee1/more/2012_pti_technology_leadership_conference/#When:19:05 The 2012 PTI Technology Leadership Conference will be held October 21-23 in San Diego, California. It will be co-located with the 2012 NASCIO Annual Conference, as part of efforts by both organizations to foster collaboration and information sharing among local and state government IT executives.

]]> Mon, 30 Jan 2012 19:05 GMT 2012 PTI Solutions Awards http://www.pti.org/index.php/ptiee1/more/2012_pti_solutions_awards/ http://www.pti.org/index.php/ptiee1/more/2012_pti_solutions_awards/#When:20:01

The once-a-year, members-only, national spotlight for amazing accomplishments

Entry Deadline: February 24, 2012

Public Technology Institute’s Solutions Awards competition recognizes outstanding achievements in local government application of technology that enhance community services, improve internal operations and reduce costs.

The competition is open to all PTI member local governments, with no limit to the number of entries. The award provides national recognition of accomplishments that demonstrate collaboration, innovation and dedication to public service.

]]> Mon, 09 Jan 2012 20:01 GMT CIO Leadership for Public Safety Communications http://www.pti.org/index.php/ptiee1/more/cio_leadership_for_public_safety_communications/ http://www.pti.org/index.php/ptiee1/more/cio_leadership_for_public_safety_communications/#When:20:14

Call for Authors

CIO Leadership for Public Safety Communications: A Practical Guide for the Next Generation of Technology Thought Leaders

Author Guidelines and Proposed Sections & Chapters

"Public safety leaders will need to learn and know much more about technology and trends, while technology managers will need to learn much more about leadership and the human element."

Background

The Public Technology Institute (PTI) based in Washington, D.C., supported in part by the Public Safety Foundation of America and with active participation from APCO International will publish a new book in based on the highly successful CIO Leadership for Cities and Counties, currently available from Amazon.com and used by over four universities as a textbook, as well as the just released CIO Leadership for State Governments.

]]> Fri, 06 Jan 2012 20:14 GMT The Impact of Channel Shifting on Local Government Contact Centers http://www.pti.org/index.php/ptiee1/more/the_impact_of_channel_shifting_on_local_government_contact_centers/ http://www.pti.org/index.php/ptiee1/more/the_impact_of_channel_shifting_on_local_government_contact_centers/#When:16:15 Wednesday, April 4, 2012, 1:00 PM ET

Does channel shifting result in fewer calls or is it just a way to reach a different generation?

Channel shifting describes the various ways local government contact centers interact with callers and how it is shifting from just telephone calls, from self-service on the web to interactive chats to E-mails or receiving information from mobile devices. But will channel shifting really cause call volume to drop?

This free webinar is presented by AGCCE, ICMA and PTI.

Register for this April 4 webinar

]]> Tue, 15 Nov 2011 16:15 GMT Local Government Call Center Metrics http://www.pti.org/index.php/ptiee1/more/local_government_call_center_metrics/ http://www.pti.org/index.php/ptiee1/more/local_government_call_center_metrics/#When:16:02 Wednesday, February 8, 2012, 1:00 PM ET

What should your local government call center be tracking and what is the best way to do it? Is average talk time an important measurement? What does your abandon rate tell you? And what can aux time versus unavailable time tell you?

This free webinar will help to answer these and other questions relating to local government call center metrics. The webinar is presented by AGCCE, ICMA and PTI.

Register for this February 8 webinar

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