Best Practices in 311/CRM

PTI Staff Contact: Dale Bowen, 202-626-2456.

Best Practices in 311/CRM: What Recent Research Shows about Successful Implementation

PTI and other leading national organizations have created a list of twelve best practices for local governments to consider for the planning, development and implementation of 311/CRM systems.

Download this publication now

06-04-2009

©1971–2012 Public Technology Institute  1426 Prince Street, Alexandria VA 22314    Toll-Free 866-664-6368    .(JavaScript must be enabled to view this email address)