Performance is the Best Politics

Performance is the Best Politics: How to Create High-Performance Government Using Lean Six Sigma by Fort Wayne, Indiana Mayor Graham Richard teaches you how to apply quality management principles to improve city services and save taxpayers money.

Six Sigma provides tools and mechanisms to continuously improve quality by using a team-based, structured problem-solving process that leads people from understanding customer needs, to using data to analyze the causes of problems and find solutions.

Mayor Richard explains how Fort Wayne used Six Sigma to get better at ‘what cities do’; realize significant savings and cost avoidance; eliminate process waste and improve speed of service.

“We have placed very few demands on city employees with regard to our Lean and Six Sigma efforts,” Richard says. “Instead, we have focused on opening new doors to personal and professional growth, and many people have stepped through those doors willingly.”

Graham Richard is a PTI Tech Leader awardee. He has received significant recognitions for his contributions to public service.

A free book preview and purchase information is at this link. The City of Fort Wayne maintains a web page devoted to High Performance Government at this link.

04-05-2007