Performance Measurement

Public awareness and politicians’ concerns have spurred government agencies in many U.S. cities and counties to reassess the services they provide, the customers they serve and the manner in which they provide services.

Some localities measure, others measure and report, still others measure, report and align these results with their resources and goals. This publication was developed to facilitate the efforts of agencies that are considering performance measurement or planning to further their existing performance management efforts.

Performance Measurement: An Institutional Perspective From State and Local Transportation Agencies combines nationwide research and trends analysis with case studies of local approaches to performance measurement, based on in-depth discussions in several communities.

The report offers city and county government leaders useful approaches and alternatives for establishing an effective performance management culture.

Published 2002. Price: $25.00 for members and $50.00 for nonmembers.

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08-02-2002