E-Government: Factors Affecting ROI

As E-government activity matures and increases, jurisdictions will come under growing pressure to maximize the return on these investments (ROI). This publication describes the factors affecting E-government ROI, and makes recommendations for maximizing those returns.

Advice contained here comes from the experiences of a diverse range of local jurisdictions while collected through interviews with city and county IT officials. The final form of this document was shaped by a focus group conducted by PTI in 2002 that brought together CIOs and IT directors from a number of leading local government jurisdictions and private-sector experts.

The result of this broad spectrum of input is a collection of practical ideas for defining E-government ROI and ensuring that E-government spending delivers the most bang for the buck.

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02-22-2002