Local Government Call Center Metrics

PTI presented this webinar on February 8, 2012 with partners ICMA and AGCCE.

What should your local government call center be tracking and what is the best way to do it? Is average talk time an important measurement? What does your abandon rate tell you? And what can aux time versus unavailable time tell you?

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02-08-2012     Send a link     2012 Events     Print version