Preparing Your Contact Center for Any Disaster
PTI presented this webinar November 2, 2011, with the Association of Government Contact Center Employees and the International City/County Management Association.
Hurricane season is almost over and many of us are wondering what this winter will bring, remembering once-in-a-lifetime snow storms in recent years.
This webinar and discussion concerned how two call centers dealt with the effects of Hurricane Irene and how one contact center dealt with a paralyzing snowstorm in 2009.
10-28-2011 Send a link 2011 Events Public Safety Technology Web Management & E-Government Print version
