New Resources Available for Using Multi-Channel Contact Center Technologies to Engage the Public

PTI Staff Contacts: .(JavaScript must be enabled to view this email address), 281-277-3238 and .(JavaScript must be enabled to view this email address), 202-626-2456.

PTI has completed a very successful two-year initiation of our Citizen-Engaged Community Designation program. (See all the Citizen-Engaged Community articles at this link.)

The majority of year two was spent on researching, developing and fine-tuning the application process, promoting the inaugural round of applications, developing and providing resources and roadmaps, and designating cities and counties that demonstrated excellence as Citizen-Engaged Communities.

See the full profiles of the nine 2010-2012 Citizen-Engaged Communities at this link.

PTI has developed the following resources for local government officials who are looking to use multi-channel contact technologies to improve citizen engagement. Each of the following items is a PDF for free download:

Citizen-Engaged Community Designation Program introduction (4 pages)

Information on the application process.

Citizen Participation Processes resource guide (4 pages)

Six Key Strategies: Multi-Channel Contact Centers resource guide (4 pages)

The Value of Integrated Technologies for Multi-Channel Contact Centers resource guide (4 pages)

Common Contact Center Performance Metrics flier (2 pages)

Contact Center Terms – Glossary booklet (10 pages)

See how these local governments are promoting their designation as Citizen-Engaged Communities!

Miami-Dade County Designated a “Citizen-Engaged Community”

Hampton Designated as a Citizen-Engaged Community

Winston-Salem Receives "Citizen-Engaged Community"

Philadelphia Recognized by PTI as a Citizen-Engaged Community