Beyond eGovernment - Measuring Performance: A Global Perspective

To help local governments navigate the path through eGovernment implementation towards enhanced citizen engagement, Public Technology Institute (PTI) and ITEMS International introduce Beyond eGovernment – Measuring Performance: A Global Perspective.

The book’s 40 contributors from 17 nations demonstrate how eGovernment initiatives – to include Web 2.0 and social media tools and multi-channel public contact services – can benefit from performance measurement.

“Today’s social media and IT tools have many built-in metrics that if properly applied can help governments truly measure the effectiveness of the services they provide,” said Alan Shark, Executive Director of PTI and the book’s co-executive editor. “With this book we provide officials with examples of how these tools are being adopted in government agencies across the globe.”

Beyond eGovernment – Measuring Performance: A Global Perspective is one of the Global Perspective series of books from PTI and ITEMS International about technology’s impacts on government service delivery.

The book is available now at Amazon.com and Barnes & Noble.

Contents

1. Social Media/Web 3.0 in the Public Sector: How to Measure Performance and Gather Business Intelligence
Alan R. Shark

2. Measuring National Portals: A Way to Measure e-Government?
Sylviane Toporkoff, Hervé Rannou, and Sébastien Lévy

3. Beyond E-Governance
Marc Holzer, Aroon Manoharan, and Marc Fudge

4. ICT as a Tool for Excellence in Public Administration
Sylvia Archmann and Just Castillo Iglesias

5. Toward a User-centric E-government Service Design: Evidences from Italy
Michele Benedetti, Carlo M. Ghezzi, Claudio Russo, and Lucio Lamberti

6. An Interoperability Assessment Framework for Public Administration Information Systems
Yannis Charalabidis

7. Engaging Citizens through E-government 2.0: Hopes and Problems as Evident in the Case of Taiwan
Don-Yun Chen, Lung-Teng Hu, and Kuan-Chiu Tseng

8. Added Value of e-Democracy Tools in Advanced Democracies? The Voting Advice Application smartvote in Switzerland
Jan Fivaz and Gabriela Felder

9. Information Society Policy: Impact Assessment and the Need for Humility
Thomas Hart

10. Measuring Citizens’ Satisfaction with the Policy-making Process via ICT: Current Trends in the EU Level
Evika Karamagioli

11. Development of a Standardized Framework for Measuring eGovernment User Satisfaction and Impact in the EU
Roland Van Gompel and Hugo Kerschot

12. Assessing Citizens’ Involvement in Public Policy
Eric Legale

13. Measuring Governmental Disintermediation: Why Obama Inspires Us
Christian Howieson and Phil Noble

14. From e-Government to Transformation–A Detailed UK Case Study and European Examples
Glyn Evans and Giorgio Prister

15. Measuring Impact in the Launch of eGovernment Activities; Empirical Examples from the Development of a Swedish and a Nordic/Baltic Research Programme
Madeleine Siösteen Thiel and Irene Martinsson

16. Engaging European Citizens at Local and Regional Level: Results from a Survey on Achievements and Lessons Learned
Efthimios Tambouris and Konstantinos Tarabanis

17. The Development of e-Government in Estonia: From Standalone Projects to a Possible Cohesive Foresight-Based Strategy?
Oliver Väärtnõu

18. Beyond e-Government Measuring Performance: Lessons Learned in Vienna
Norbert Weidinger and Gerhard Kainz

19. Measuring E-Governance Performance: Theory and Practice in Taiwan
Pin-Yu Chu and Tong-Yi Huang

20. Measuring Leadership Commitment and Engagement for Information Renaissance Communities
Jay Edwin Gillette

21. eGovernment Impact: Measuring Performances and Ranking Solutions
Alfredo M. Ronchi

22. Measuring Performance of Participatory eGovernment Applying a Sustainable Citizen-Centered e-Government Platform
Younhee Kim

Executive Editors and Contributing Authors

Dr. Alan R. Shark is the Executive Director/CEO of Public Technology Institute. He is an Assistant Professor at Rutgers University’s School of Public Affairs and Administration.

As an author, lecturer and speaker on technology and applications for most of his distinguished career, Dr. Shark’s experience both balances and embraces the business, government, education and technology sectors.

His previous book Beyond e-Government & e-Democracy: A Global Perspective is available from Amazon.com.

He has been elected as a Fellow of the National Academy of Public Administration (NAPA), as well as Fellow of the Radio Club of America (RCA), and Fellow of the American Society for Association Executives (ASAE).

Dr. Shark holds a doctorate in Public Administration from the University of Southern California’s Washington Public Policy Center.

Dr. Sylviane Toporkoff is partner and founder of ITEMS International, a company specialized on strategic ICT consulting, and full Professor at the University of Paris 8, Institute of European Studies, in France. She obtained her doctorate in Economics from the University of Paris I Pantheon Sorbonne.

Dr. Toporkoff is specialized on international (Europe, USA and worldwide) research and consulting in the area of the Information Society; public policy; economic and strategic international partnerships for industrialists, operators and local authorities; marketing on issues related to e-Business; e-Gov; e-health; local, regional and international development through the use of ICT; e-Democracy; and telecommunications industry regulation.

Dr. Toporkoff is President and founder of the Global Forum/Shaping the Future, a think tank on ICT, which annually assembles international top-level managers of leading companies and organizations, cities and regions since 1992. The Global Forum — a not-for-profit initiative of Items International and the Sophia Antipolis Foundation — is dedicated to business and policy issues affecting the successful evolution of the Information Society.

Dr. Toporkoff is “Chevalier of the Legion of Honour” and obtained the medal of “Arts, Sciences and Letters.”

Author Biographies

Measuring National Portals: A Way to Measure e-Government?
Sylviane Toporkoff, Hervé Rannou, and Sébastien Lévy

Hervé Rannou heads ITEMS International. He has extensive experience in public infrastructure networks and has led numerous studies for the French government and international organizations.

Sebastian Lévy is senior consultant and associated partner of ITEMS International, and vice president of the Global Forum. He worked as independent advisor on electronic voting for the French Ministry of the Interior since 2002.

Beyond E-Governance
Marc Holzer, Aroon Manoharan, and Marc Fudge

Dr. Marc Holzer, Dean of the Rutgers School of Public Affairs and Administration, is a leading expert in performance measurement, public management and e-governance. He is the founder and director of the National Center for Public Performance, a research and public service organization devoted to improving performance in the public sector. He also developed the E-Governance Institute, created to explore the on-going impact of the Internet and other information technologies on the productivity and performance of the public sector, and how e-government fosters new and deeper citizen involvement within the governing process.

Aroon Manoharan is an Assistant Professor of Public Administration at the Department of Political Science, Kent State University. His research focuses on e-governance, performance measurement and reporting, organization management and comparative administration. He holds an MPA from Kansas State University and a PhD from Rutgers School of Public Affairs and Administration. He is also the Associate Director of the E-Governance Institute, Rutgers University-Newark.

Marc Fudge is a Ph.D. student within the School of Public Affairs and Administration at Rutgers University-Newark. His research interests include egovernance, performance measurement and improvement, and representative bureaucracy. Currently, he is conducting research on the impact of information and communication technology on government performance.

ICT as a Tool for Excellence in Public Administration
Sylvia Archmann and Just Castillo Iglesias

Sylvia Archmann joined EIPA on 1 November 2005 as a Seconded National Expert in the Unit on Public Management and Comparative Public Administration. She has a Magister degree in economics and informatics from the University of Vienna (Austria). During her professional career, she has worked in various fields of public administration for several ministries and the Federal Chancellery in Austria. Before joining EIPA, she was the Director of the unit in charge of running the award-winning Internet platform HELP (www. help.gv.at).

She is a founder member of the IPSG Group (Innovative Public Services Group under the umbrella of EUPAN), involved in and leading projects on performance indicators and benchmarking. She was the Austrian representative for several OECD-PUMA (Public Management) projects, such as the Strengthening Citizen-Government Connections working group. She is the project leader of the Modinis Study on Interoperability on Local and Regional Level in eGovernment (within the EU 2010-programme). Her fields of specialization include public administration, organizational development, eGovernment, quality management, performance management, project management and administrative development, benchmarking, change management and communication. PerformMeasure.v9.

Just Castillo Iglesias joined EIPA on 1 November 2007 as a Research Assistant in the Unit, “European Public Management.” He has a Bachelor’s degree in Political Science and Administration from the Universitat Pompeu Fabra in Barcelona, with a semester as a visiting student at the University of New South Wales in Sydney, Australia. He also has a Master’s degree in European Studies with specializations in European International Politics from Maastricht University, and a Master’s degree in East Asian Studies with specialization in East Asian Societies and International Relations by the Universitat Oberta de Catalunya.

Toward a User-centric E-government Service Design: Evidences from Italy
Michele Benedetti, Carlo M. Ghezzi, Claudio Russo, and Lucio Lamberti

Michele Benedetti is research fellow at Politecnico di Milano, Department of Management, Economics and Industrial Engineering and charter member of EasyGov Solutions, a Start Up of the Politecnico di Milano focused on designing, implementing and managing public administration innovation projects. He has gained a ten-year experience in working and managing some of the most relevant Italian e-government initiatives for Local Public Bodies, mainly dealing with the organizational issues related to the deployment of ICT services into Public Administration organization.

Carlo M. Ghezzi is research fellow at Politecnico di Milano, Department of Management, Economics and Industrial Engineering and charter member of EasyGov Solutions, a Start Up of the Politecnico di Milano focused on designing, implementing and managing public administration innovation projects. He has gained a multiannual experience in working and managing some of the most relevant Italian e-government initiatives for Local Public Bodies, mainly dealing with the organizational issues related to the deployment of ICT services and to business process reengineering interventions.

Claudio Russo is research assistant at Politecnico di Milano, Department of Management, Economics and Industrial Engineering. His research interests deal with Public Administration, with a special focus on e-government and organizational deployment of large project about innovation. He managed and participated in projects aimed at assessing and improving e-government performance in Italian Local Agencies. The focus of such projects is about online service portfolio, and how they are to be implemented, for users of the Public Administration.

Lucio Lamberti is research fellow at Politecnico di Milano, Department of Management, Economics and Industrial Engineering. His research interests deal with marketing, with a special focus on customer centric strategies, multichannel marketing, and co-creation. He has collaborated in several projects aimed at assessing e-government performances in Italian local bodies and at implementing user-centric management in the public sector through the on-line service provision.

An Interoperability Assessment Framework for Public Administration Information Systems
Yannis Charalabidis

Yannis Charalabidis is a computer engineer and holds a PhD in Information Systems Engineering from National Technical University of Athens (NTUA). He has been employed for eight years as an executive director in Singular IT Group, specializing in ERP applications in Southern Eastern Europe. Currently, he is Assistant Professor in the University of Aegean and he is heading e-Government & eBusiness Research in the Decision Support Systems Laboratory of NTUA, planning and coordinating high-level policy making, research and pilot application projects for Governments and Administrations Worldwide. He teaches e-Government Information Systems, Interoperability and Standardization, eParticipation and Government Transformation in NTUA and the University of Aegean.

Engaging Citizens through E-government 2.0: Hopes and Problems as Evident in the Case of Taiwan
Don-Yun Chen, Lung-Teng Hu, and Kuan-Chiu Tseng

Dr. Don-yun Chen serves as the Director of Taiwan e-Governance Research Center, which is sponsored by the Research, Development and Evaluation Committee (RDEC) of the Executive Yuan in Taiwanese central government. He is also an associate professor of Department of Public Administration, National Chengchi University, Taipei, Taiwan. His areas of specialization are e-Governance, democratic governance, bureaucratic politics, policy analysis and management.

As a researcher in e-governance, Dr. Chen has published in both Chinese and English on issues of e-democracy, e-participation, and e-deliberation. His publications on e-governance include a book chapter titled “Experimental E-Deliberation in Taiwan: A Comparison of Online and Face-to-face Citizens’ Conferences in Beitou, Taipei” in the book Strategies for Local E-Government Adoption and Implementation edited by Dr. Christopher G. Reddick.

Dr. Chen is also serving as a member of e-Governance Committee of TASPAA (Taiwan Association for Schools of Public Administration and Affairs), a policy consultant on e-government for the Taipei City Government, and a principle evaluator on e-government applications for the National Service Quality Award issued by the RDEC of the Executive Yuan.

Dr. Lung-Teng Hu is a research fellow at the Taiwan e-Governance Research Center, which is sponsored by the Research, Development and Evaluation Committee (RDEC) of the Executive Yuan in Taiwanese central government. He is also an assistant professor of the Department of Public Policy and Management at Shih Hsin University in Taipei, Taiwan. He currently serves as the vice executive director of the Transparency International’s national chapter in Taiwan, as well. He received his Ph.D. from the School of Public Affairs and Administration at Rutgers University at Newark, USA. His research interests include e-government and e-governance, knowledge management in the public sector, government performance measurement and management, as well as government transparency.

Dr. Kuan-Chiu Tseng, is an Assistant Professor, Department of Public Administration, Tamkang University, Taipei, Taiwan. His areas of specialization are e-Governance, government innovation, cross-boundary management and public bureaucracy. He works as a member of Taiwan e-Governance Research Center sponsored by the RDEC (Research, Development and Evaluation Committee) of the Executive Yuan.

Added Value of e-Democracy Tools in Advanced Democracies? The Voting Advice Application smartvote in Switzerland
Jan Fivaz and Gabriela Felder

Jan Fivaz studied history, political science and political economy at the University of Berne. At the moment, he is working on his PhD about the quality of political representation processes in Switzerland at the autonomous university institute IDHEAP in Lausanne. His areas of research include political parties, electoral behaviour, and e-democracy. He has participated in several research projects financed by the Swiss National Science Foundation on political parties, local democracy and e-democracy. He is a member of Politools—Political Research Network and one of the founding members of the VAA smartvote.

Gabriela Felder is political scientist (cand.) with international and constitutional law as minor field of study at the University of Berne. She is member of Politools—Political Research Network (owner of the voting advice application smartvote: www.smartvote.ch) and responsible for international smartvote adaptations since 2005. In the EU-Profiler project (www.euprofiler.eu), a joint development of a voting advice application for the European Parliamentary Elections 2009 by the three partners: the European University Institute Florence, the company Kieskompas Amsterdam and the National Centre of Competence in Research: Challenges to Democracy in the 21st Century (NCCR) in the Centre for Democracy Aarau (ZDA Aarau), she was the coordinator of the Swiss contribution.

Information Society Policy: Impact Assessment and the Need for Humility
Thomas Hart

Dr. Thomas Hart is working in Beijing, China, as media and communications policy consultant. He has worked on projects for the administrations of Hong Kong and Macao, providing advice on the reform of their domain name administration and Internet governance regimes. As a trainer on policy development and implementation, he has been working with Chinese government officials on national, provincial and municipal and local level for almost four years. In May 2009, Thomas was appointed visiting Professor at the South-West China University for Finance and Economics (Chengdu) for the period of 2009- 2011. He is also working with the “Initiative Science Journalism” on the analysis of the paradigm shift in Economic Thought.

As an associate for GOPA Consultants and Items International, he is offering consultancy services to public and private sector clients. Between August 2005 and June 2009, his main attention was devoted to his role as Regulatory Key Expert of the EU-China Information Society Project, consulting the Chinese government on shaping the Information Society framework. Working with experts both in China and the EU, Thomas was providing advice for Chinese government divisions working on telecommunications and convergence policy, internet governance, personal data protection, e-commerce, e-government and related topics.

Measuring Citizens’ Satisfaction with the Policy-making Process via ICT: Current Trends in the EU Level
Evika Karamagioli

Evika Karamagioli has a legal background and currently serves as Deputy Director at Gov2u. She joined Gov2U in 2005 as a Project Manager in the ICT for Policy and Citizen Engagement Unit. Prior to that, she was a Grants & Research Coordinator in the Greek NGO access2democracy, Scientific Associate at the Centre for European Constitutional Law Themistocles and Dimitris Tsatsos Foundation, and responsible for European Project Management at the Athens Bar Association, Greece. She has extensive experience in designing and managing research projects funded from International and National Development Agencies in the areas of e-democracy, eParticipation and eInclusion.

She also contributed as a researcher in the elaboration of a series of studies concerning public administration modernization and eGovernment. From 2007-2008 she was involved as an independent expert in the Ad hoc committee on eDemocracy of the Council of Europe (CAHDE). She is a reviewer in the European Journal of ePractice. She holds a Masters in International Security and Defense from the University of Grenoble, France and a Masters in Crisis Management from Athens University, Greece. She is currently a PhD candidate at the University Paris 8, France. She has published extensively on the subjects of eDemocracy and human rights and ICT.

Development of a Standardized Framework for Measuring eGovernment User Satisfaction and Impact in the EU
Roland Van Gompel and Hugo Kerschot

Hugo Kerschot is founder and managing director of IS-practice (www.ispractice.eu), a program management office in Brussels, working exclusively for Information Society projects. Involved in eGovernment projects for more than 15 years, Hugo launched in 1995 the first Belgium public service website in his function as Director of Information of the Services of the Belgian Prime Minister. Before starting IS-practice he was partner of Indigov, a spin-off of the University of Leuven.

Roland Van Gompel is Senior Researcher for Indigov (www.indigov.be) and delivers state-of-the-art knowledge and expertise to governments and companies. Roland is specialised in benchmark and monitoring projects in the era of eGovernment.

Assessing Citizens’ Involvement in Public Policy
Eric Legale

Eric Legale is Managing Director of Issy Média, a public-private company in charge of the communication and the Information Technologies within the city of Issy-les-Moulineaux. Prior to joining Issy Média in 1998, Eric was Director of the Mayor’s office. Eric is co-ordinating the ICT-projects of Issy-les- Moulineaux since 1995. He is in charge of organizing the Worldwide Forum on e-Democracy—a major event annually hosted by the city since 2000—and represents Issy-les-Moulineaux as Chair City in the Global Cities Dialogue (www.globalcitiesdialogue.org), a non-profit making international association promoting an Information Society for all, during the network’s sherpas’ meetings. Mr. Legale also represents the City of Issy-les-Moulineaux in European co-operation projects related to ICT. Furthermore, Eric is at the origin of the city’s web-portal and leads the Steering Committee of the Local Information Plan of Issy-les-Moulineaux.

Measuring Governmental Disintermediation: Why Obama Inspires Us
Christian Howieson and Phil Noble

Christian Howieson is a senior at the College of William & Mary in Virginia and is specializing in international relations and economics. His interests include new media, Middle Eastern studies, international law, security, and trade. Christian interned at Politics Online in 2009, gaining practical experience in the area of online political writing. He has also worked as a student researcher, analyzing political violence, and as a program coordinator for an international study center. Christian plans to pursue a career combining his diverse interests and his passion for travel. He is a resident of Charleston, South Carolina.

Phil Noble is recognized globally as one of the leading experts on uses of the Internet in the civic sector—in politics, media, government and public affairs. Phil first became involved in politics at 9 years old, handing out brochures for John Kennedy’s presidential campaign in 1960, and has since been continuously involved in politics and civic affairs in the U.S. and in 45 countries around the world.

Noble received a BS degree from Birmingham-Southern College in 1974 after independent undergraduate study at Cambridge University in England. He also did graduate study at the University of Stockholm. He then worked as a Legislative Assistant in the US Senate, and in 1979 started Phil Noble and Associates, a political and public affairs consulting firm. In 1996, Noble founded PoliticsOnline, the premier international company providing news, tools and strategies for the civic sector globally.

He has authored two books, including the first-ever “Guide to the Internet and Politics,” and numerous articles on the Internet, media, communications and politics for U.S. and international publications. Noble was a Democratic candidate for Lieutenant Governor of South Carolina in 1994 and currently serves as President of the SC New Democrats. He was also founder of the Palmetto Project and One Laptop Per Child/SC. He lives in Charleston, South Carolina, with his wife and two children.

From e-Government to Transformation–A Detailed UK Case Study and European Examples
Glyn Evans and Giorgio Prister

Glyn Evans has 29 years experience of local authority experience, initially in IT and latterly in business change. In November 2003, Glyn was appointed Director of Business Solutions & IT with Birmingham City Council. He has led the development of the Council’s approach to transformational change and in the creation of a joint venture company (with Capita) to support the change programme. Following this, Glyn took on the role of Corporate Director of Business Change to ensure business transformation is adopted, embedded and implemented across the Council. This has included overseeing the development of a comprehensive methodology for supporting business transformation, CHAMPS2.

Glyn chairs the Society of IT Management’s Futures Group and is a member of the CIO Council, an advisory body established by the UK Government’s Cabinet Office, and the Local Government Delivery Council, a group established to support the “joined up” delivery of services provided by local and central government.

Giorgio Prister is Strategy Consultant and President of the Major Cities of Europe organization. He worked for 32 years for IBM in manufacturing, sales, marketing, market strategies and finance. For more than 10 years since 1995, he has been leading sales and marketing for Europe’s IBM Local Government Industry. Since April 2006, he has been operating as independent strategy consultant in the field of ICT strategies for Public Administration. He collaborates with different organisations as Items International, an international consulting company based in France, with Bocconi University and with ANUIT, the Italian association of Telecom Users.

He is since June 2008 President of the Major Cities of Europe, an independent association of European Local Government Corporate Information Officers managing ICT as the engine of innovation. He is a member of the Global Forum Steering Committee, an international “think tank” organized by Items International and the Sophia Antipolis foundation. It gathers annually the main international players of ICT, Media. EU and Public Administrations from Europe, USA, Canada, Japan, China, Korea, etc. Born in Rome in 1945, Giorgio Prister graduated from the Rome University in Electronics Engineering.

Measuring Impact in the Launch of eGovernment Activities; Empirical Examples from the Development of a Swedish and a Nordic/Baltic Research Programme
Madeleine Siösteen Thiel and Irene Martinsson

Madeleine Siösteen Thiel is Senior Programme Manager, Department of Services and IT Implementation, VINNOVA. Thiel received a Bachelor of Economics and Business Administration, Stockholm School of Economics. VINNOVA, Swedish Governmental Agency for Innovation Systems, 2001—Senior Programme Manager national funding RTD projects in eGovernment. F Coordinator EU FP 6 project eGovernet. Coordinator 2008—Nordic/Baltic project NORIA-net Citizens’ Services-Turning Public-Private outside-in. Project leader Pre-conference Research and Innovation for the EU 5th eGOV Ministerial Conference 2009. Member Scientific Committee eeeGov days 2009.

Irene Martinsson, born in Stockholm is Senior Programme Manager at the Swedish Governmental Agency for Innovation Systems (VINNOVA). Her current research interests are: service innovation, user-driven innovation, knowledge transfer, impact analysis and performance measures. Previously Irene was an employed PhD Candidate and later Assistant Professor at Stockholm University, School of Business. Irene has received her M.B.A, B.Sc. and B.A. from Stockholm University.

Engaging European Citizens at Local and Regional Level: Results from a Survey on Achievements and Lessons Learnt
Efthimios Tambouris and Konstantinos Tarabanis

Dr. Efthimios (Themis) Tambouris is assistant professor at the Department of Technology Management of the University of Macedonia, Greece. Previously, he was founder and manager of the eGovernment Unit at Archetypon SA and has worked at “NCSR Demokritos” and the Center for Research and Technology Hellas (CERTH). Dr. Tambouris holds a Diploma in Electrical Engineering from the National Technical University of Athens, Greece, and an MSc and PhD from Brunel University, UK. During the last 10 years, he was the initiator, project manager and scientific coordinator of several European eGovernment and eParticipation research projects e.g. IST OneStopGov, IST EURO-CITI, IST eGOV.

He has participated as partner in numerous research projects (FP6/IST, e.g. LD-CAST, DEMO-net; FP5/IST; TAP; ACTS; ESPRIT; SPRITE-S2, etc.). He has served as a consultant in various studies e.g. European eParticipation Study, Interoperability Study, National IS strategy—Interoperability study, foreign citizens online portal, etc. He has also served as expert in eGovernment-related standardization activities at CEN/ISSS.

Konstantinos Tarabanis is a professor at the Department of Business Administration of the University of Macedonia, Greece. He received an Engineering Diploma from the National Technical University of Athens (1983), an M.S. degree in Engineering and Computer Science (1984 and 1988 respectively) and a Ph.D. degree in Computer Science (1991) at Columbia University, New York. He was Research Staff Member at the IBM T.J. Watson Research Center where he worked on e-manufacturing techniques. His current research interests include conceptual modeling of information systems, service models and architectures, as well as the domains of e-government, e-learning, e-participation and e-business.

He has authored several research publications in the areas of software modeling and development for information systems in the domains of e-government, e-business, e-learning and e-manufacturing. He has received best paper awards from IEEE in the area of e-manufacturing, the European Conference on Information Systems for his work in e-government and the International Academy of e-business for his work in e-business.

The Development of e-Government in Estonia: From Standalone Projects to a Possible Cohesive Foresight-Based Strategy?
Oliver Väärtnõu

Oliver Väärtnõu is a Senior Consultant for the Global Trust Center, Sweden. He is responsible for the development of GTC policies and specifications on privacy and security in the digital world. Previously, he was an adviser for the State Chancellery of the Republic of Estonia, Strategy Office of the Prime Minister, September 2006–November 2008. He was responsible for the Estonian government strategic planning in the fields of science, technology, innovation and business environment policies. He earned a Master of Business Administration from the University of Tartu, Department of Economics, Entrepreneurship and Technology Management and a Master of Science from the University of Sussex, SPRU, Public Policies for Science, Technology and Innovation. He is a member of the Estonian Innovation Policy Committee, member of the Estonain Research Policy Committee, and member of the Estonian research, development and innovation strategy coordination committee.

Beyond e-Government Measuring Performance: “Lessons learned in Vienna”
Norbert Weidinger and Gerhard Kainz

Norbert Weidinger, born 1957, has been deputy CIO in the CEO-Offices executive group for Organisation, safety and Security/Information and Communication Technologie since 2005. He is responsible for further development of e-government in the City of Vienna and the national and international e- Gov cooperation. Further tasks are IT security and IT-strategy for Vienna. Weidinger was until 1989 in leading position in the IT-Department of the General Hospital of Vienna (AKH). From 1989, he was project manager for IT-implementing in the AKH and had various roles in the IT-Management of Vienna Hospital association, such as CIO of AKH. After it, he was project director for implementing strategic information systems in the Department for accounting services in Vienna.

Dr. Gerhard Kainz, born 1969 in Vienna, Austria, earned a Master of Science in Computer Science at the Vienna University of Technology, Austria in 1996. Until 2007, he worked for Siemens AG Austria as a project leader for healthcare, mobile networks and Internet projects. 2007 to date, he works for Vienna City Administration, Municipal Department 14—Automated Data Processing, Information and Communications Technology. He is a consultant and project leader for www.wien.at applications.

Measuring E-Governance Performance: Theory and Practice in Taiwan
Pin-Yu Chu and Tong-Yi Huang

Dr. Pin-Yu Chu serves as the Director of Taiwan Electronic Governance Research Center. She also serves as Professor at the Department of Public Administration at National Chengchi University, Taiwan. Dr. Chu’s research interests include technology development and management, digital governance, and conflict management. Dr. Chu serves on the Personnel Policy Council, Central Personnel Administration of Taiwan, the Committee of Government Technology Program Review, the Review Expert Board of Higher Education Evaluation and Accreditation Council of Taiwan, the Committee of Public Advisory Panel for Taiwan Responsibility Care Association, etc. Dr. Chu holds a doctorate in Engineering- Economic Systems from Stanford University.

Dr. Tong-Yi Huang is associate professor of the Department of Public Administration at National Cheng-chi University in Taipei, Taiwan, where he teaches public administration, survey research methods and citizen participation at undergraduate and graduate levels. Currently Professor Huang also serves as a research fellow of Taiwan e-Government Research Center. Professor Huang received his B.A. from the Department of Political Science of National Taiwan University and Ph. D. from the Department of Government of the University of Texas at Austin.

Earlier, Professor Huang’s major research areas include Taiwan’s elite and democratization and policy learning. His recent research interests include deliberative democracy, e-democracy and administrative elite. In addition to teaching and research, Professor Huang serves as the executive editor of Taiwan Democracy Quarterly (in Chinese). Professor Huang is also on the advisory board of the Election Study Center of Cheng-chi University and Taipei University and on the executive board of Transparency Taiwan.

Measuring Leadership Commitment and Engagement for Information Renaissance Communities
Jay Edwin Gillette

Dr. Jay Gillette is Professor of Information and Communication Sciences at Ball State University’s Center for Information and Communication Sciences (CICS) in Indiana, USA. He is a Research Associate in its Applied Research Institute and serves as Director of its Human Factors Institute. He is a Senior Research Fellow at the university’s Digital Policy Institute. Dr. Gillette is a member of the Pacific Telecommunications Council (www.ptc.org), an international NGO for Pacific hemisphere telecommunications development. In 2005, he was elected to its international Advisory Council and served a two-year term as Chairman.

He worked at Bellcore (Bell Communications Research, now Telcordia Technologies) as Program Manager in its Information Networking Institute and as Senior Technical Planner and Senior Project Manager in its Information Management Services division. He was a member of the industry team that helped develop Carnegie Mellon University’s graduate degree in Information Networking. Earlier, Dr. Gillette was a professor of humanities and technical communication at the Colorado School of Mines. He earned his graduate degrees at the University of California, Berkeley, and undergraduate at the University of California, San Diego. In addition to his work in the information economy, Dr. Gillette has research interests in the impact of the industrial revolution in American culture and in Mark Twain.

eGovernment Impact: Measuring Performances and Ranking Solutions
Alfredo M. Ronchi

Alfredo M. Ronchi serves as the secretary of the EC-MEDICI Framework of Cooperation, Secretary of the European Working Group on “EU Directives and Cultural Heritage” and head of the representative of OCCAM NGO at UNO International Centre in Vienna. He is appointed by ICNM as a member of Executive Board of Directors of the World Summit Award, member WSA Grand Jury and President of eContentAwardItaly the Italian pre-selection of the World Summit Award. He is member of the Europrix Top Talent Award Executive Board of Directors, programme Chair of different tracks and panels on the occasion of WWW, IEEE, Eurographics, Global Forum, Infopoverty and MEDICI international conferences and events. He was and still is coordinator / manager of several different international projects.

He had active roles in events promoted by The World Bank, Council of Europe, European Commission, IEEE. Alfredo M. Ronchi is appointed as eContent & Services expert c/o, the Norwegian Government, the European Commission, the Council of Europe, the Italian Association of Banks (ABI), National Research Council (CNR). He is member of the following scientific committees: Infopoverty, Fondazione Italiana Nuove Comunicazioni, Global Forum, Sacred World Foundation. He is actually a member of the Italian delegation for cultural heritage in the Italy China cooperation framework (2005-2009). Mr. Ronchi serves as professor at Politecnico di Milano (Engineering Faculty).

Measuring Performance of Participatory e-Government Applying a Sustainable Citizen-Centered e-Government Platform
Younhee Kim

Younhee Kim is Assistant Professor in the Department of Political Science at East Carolina University. Her current research interests focus on performance management, public sector entrepreneurship, and information technology and e-governance policy.

About PTI

Public Technology Institute promotes innovation and collaboration for thought-leaders in government, and advances the use of technology to improve the management and delivery of services to the citizen. Through partnerships with industry, federal agencies and other governmental organizations, PTI shares the results of its activities and the expertise of its members with the broader audience of the more than 30,000 U.S. cities and counties.

About ITEMS International

ITEMS International is an international independent consulting firm based in Paris. ITEMS gathers top-level partners and consultants in Internet, telecom, TV and IT. The company has a strong international expertise based on a large network over all world regions.

05-14-2010     Send a link     Web Management & E-Government   CIO Library     Print version