CIO Leadership for Cities and Counties: Overview
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"With this important new book, PTI brings much needed advice, support and companionship to the lonely government CIO!"
Bill Schrier, CTO, City of Seattle
CIO Leadership for Cities & Counties: Emerging Trends & Practices contains 30 chapters by 36 authors that address the transformation of the CIO role; CIO as innovator; IT governance; managing expectations; “green IT”, policy, security, legal issues and more.
The authors are leading local government CIOs, former CIOs and experts from the technology sector and academia. Each chapter concludes with talking points or questions to help the reader retain key material.
“Today local government CIOs are having to maintain or even increase services, while coping with budget shortfalls and reductions in the workforce. This book offers case histories and tried-and-true practices that technology executives can tailor to meet their needs,” said Alan Shark, Executive Director of Public Technology Institute (PTI) and the book’s executive editor.
What They’re Saying
“It is so exciting to have a book by and for leaders in the public sector technology space. This is a great tool for CIOs and their management teams to read together to discuss relevant issues!”
Molly Rauzi, CIO, City and County of Denver
“Modern CIOs aren’t just technologists. They understand people, politics and policy, and know as much about managing bucks as managing bits. This is the user guide for tomorrow’s government leaders.”
Mark Stencel, GOVERNING Magazine
“The most effective technology deployments, be they in government or business, help organizations transform business processes and improve service delivery to customers. This helpful guidebook provides 30 chapters’ worth of practical, enduring lessons about the challenges we face daily—and how best to tackle them. It should be an indispensable addition to the bookshelf of any public CIO.”
Paul J. Cosgrave, CIO, New York City
“As the role of the public sector CIO has increased in stature over the past decade, the materials to prepare that CIO have been sorely lacking. This book is the first comprehensive publication to successfully guide public CIOs through their various areas of responsibility, including policy, technology and management issues. Every public sector IT professional who works as a CIO or aspires to the CIO seat should invest in this exceptional read!”
Shannon Howle Tufts, PhD, Director, Center for Public Technology, UNC School of Government, University of North Carolina at Chapel Hill
“This book is a must-have reference for anyone who manages technology in the local government. A great combination of theory and practice, the contributors to this volume have fought the battles and won the wars that keep local government in the forefront of real-world technology change. Hundreds of years of combined experience in organizations large and small address the enduring issues, the current challenges and the future opportunities that technology brings to government operations that are closest to citizens. This is an important book at an important time.”
Michael Armstrong, CIO, City of Corpus Christi, Texas
“The job of CIO in a city, county or state government is a lonely job. You are expected to be an expert on technology, policy, politics and public administration, but with little training or time to become educated on this broad set of disciplines. With this important new book, PTI brings much needed advice, support and companionship to the lonely government CIO!”
Bill Schrier, Chief Technology Officer, City of Seattle, Washington
Contents
Part One: CIO Leadership & IT Governance
1. CIO Leadership for Cities and Counties: An Evolving Role
Dr. Alan R. Shark
2. The New Frontier of Technology Leadership
Dr. Dena Hurst and Roderic R. Dugger III
3. Chief Information Officers: Leading Through Challenges and Change
Dr. Bruce W. Dearstyne
4. Transformation of the Local Government CTO/CIO
Dr. Norman Jacknis
5. IT Governance
John K. Beaird and Liza Lowery Massey
6. IT Consolidation: Tearing Down the Silos
Richard McKinney
7. Information Technology Governance
Adam J. Rujan
Part Two: Leadership & Innovation
8. Barcelona 2.0, A Major Business Transformation
Andreu Puig and Pilar Conesa
9. Innovation @ Work: Models that Drive Transparency, Engage Citizens and Lower the Cost of Government Operations
Vivek Kundra
10. The Incredible Pace of Incredible Change
David Behen with Judith Foy
11. Leading Innovation Creating Technology Foundations Through Regional Cooperation
George Danilovics
12. Building an Award-winning County Web Portal: A Case Study in Architecture, Collaboration, Governance and Project Management
Ivan Galic
Part Three: Technology Practices
13. Resiliency Planning and Continuity of Operations: Beyond Disaster Planning
Larry Chase
14. A CIO Perspective on Integrating Geo-Information Systems into IT
Alan Leidner
15. Network Operations and Security
Dr. Alan R. Shark
16. What Do CIOs Need to Know about Performance Measurement of E-Governance?
Dr. Marc Holzer, Aroon Manoharan and Younhee Kim
17. Project and Performance Management Tools
Avi Duvdevani with Sean Laffin
18. Cloud Computing
Mark Cleverley
19. Enterprise Resource Planning (ERP)
Michael H. Johnson, Sr.
20. Outsourcing vs. Insourcing – How to Assess, Manage and Evaluate
Clifford Clarke
21. The Greening of IT and Local Government
Mark Cleverley and Curtis Clark
22. Communications Law Issues in Technology Projects and Contract Negotiations
Frederick E. Ellrod III and Gail A. Karish
23. SaaS Gov: A Viable Public Sector Solution for Risky Times
AJ Malik
Part Four: Human Resource Leadership & Management
24. Human Resource Management: Selecting and Maintaining Great Staff
Susan Allen
25. The Selection and Retention of Information Technology (IT) Staff
Don DeLoach
26. Navigating the Grey Areas: Ethical Actions and Decisions
Liza Lowery Massey
Part Five: Knowledge & Records Management
27. Knowledge Retention
Linda Blankenship
28. Evolving State of Records Management
Kimberly Nelson
29. E-Discovery
Gail A. Karish and Kenneth A. Brunetti
30. Proper Management of Electronically Stored Information (ESI) Requires Collaboration of Technical and Legal Expertise
Frank Maguire
Author Biographies
Executive Editor and Contributing Author
Dr. Alan R. Shark is the Executive Director/CEO of Public Technology Institute. He is an Assistant Professor at Rutgers University’s School of Public Affairs and Administration.
As an author, lecturer and speaker on technology and applications for most of his distinguished career, Dr. Shark’s experience both balances and embraces the business, government, education and technology sectors.
His previous book Beyond e-Government & e-Democracy: A Global Perspective is available from Amazon.com.
He has been elected as a Fellow of the National Academy of Public Administration (NAPA), as well as Fellow of the Radio Club of America (RCA), and Fellow of the American Society for Association Executives (ASAE).
Dr. Shark holds a doctorate in Public Administration from the University of Southern California’s Washington Public Policy Center.
The New Frontier of Technology Leadership
Dr. Dena Hurst and Roderic R. Dugger III
Dena Hurst, Ph.D., provides the educational support and development for the certified public technology leadership programs. She is a leadership consultant, and focuses her practice and research on growing the leadership capacity of individuals, teams and organizations. Her approach is based on Conversational Leadership, the use of adult learning and conversation theory, styles and techniques as a means of creating alignment and engagement around organizational and personal dreams.
Dena completed her undergraduate work at Stetson University, majoring in Economics with a minor in Philosophy; she completed her graduate work in Philosophy at Florida State University, specializing in social and political thought.
Ric Dugger, CCIO, invested fourteen years providing Information Technology (IT) services in the private sector before moving into the public sector. His work experience includes industries such as financial, retail, health care, insurance, military, law enforcement, secondary education and university education and governmental IT.
Currently, he serves as the CIO for the Florida Institute of Government (IOG), where he works to improve the IOG by leveraging technology. Examples of that effort are the Certification programs for public service Chief Information Officers (CCIO) and Public Technology Managers (CPTM). The programs were designed especially for Florida local government IT leadership in corporation with Florida’s Local Government Information Systems Association. Florida’s State agency CIO Council is interested in expanding the program to address a few needs unique to the state government.
Chief Information Officers: Leading Through Challenges and Change
Dr. Bruce W. Dearstyne
Dr. Bruce W. Dearstyne is a former professor at the College of Information Studies, University of Maryland, where he continues to teach graduate leadership, management and information management courses as an adjunct professor. Prior to joining the Maryland faculty in 1997, he was, for many years, a program director at the New York State Archives and Records Administration, and responsible for publications and services to cities, counties and other local governments.
He is the author of approximately 100 articles and several books, most recently, Managing Records and Information Programs: Principles, Practices, and Management Techniques (2009).
Transformation of the Local Government CTO/CIO
Dr. Norman Jacknis
Norman Jacknis, director, Cisco IBSG Public Sector (Cisco’s strategic advisory unit/think tank), served more than 10 years as CIO and commissioner of Westchester County, N.Y., where he was responsible for all of the government’s technology. He is Chairman of the Fairfield-Westchester Chapter of the Society for Information Management (a national association of CIOs and senior IT executives).
Dr. Jacknis served as co-chair of the technology and architecture committee of the New York State CIO Council, participated in the Federal/State/Local Partnership for Intergovernmental Innovation and continues as the technology adviser to the County Executives of America. Prior to his public service, Dr. Jacknis had diverse experience as an executive in the software industry. He received his PhD, MA and BA from Princeton University.
IT Governance
John K. Beaird and Liza Lowery Massey
John K. Beaird serves as President of The CIO Collaborative. Most previously, he was an IT Manager for Clark County, Nevada, and prior to that served as IT Director in Clark County, Nevada’s District Attorney’s Office. He has extensive, hands-on experience and a thorough understanding of public sector IT needs. Mr. Beaird has proven leadership skills in business-focused IT alignment in complex, diverse and often competing environments. His strong project management skills are proven by successes ranging from IT strategic planning consulting engagements to managing complex system conversions for thousands of users.
IT Consolidation: Tearing Down the Silos
Richard McKinney
Richard McKinney is a Government Technology Advisor for Microsoft State and Local Government. Richard joined the State and Local Government team in November of 2005. Prior to that, Richard served as Chief Information Officer for the Metropolitan Government of Nashville and Davidson County, a consolidated city/county government. In that role Richard led the Department of Information Technology Services from a “last place” ranking in the 1999 Governing Magazine “Grading the Cities” survey to a top 10 finish in the Center for Digital Government annual “Digital Cities” survey in each of the past three years.
Prior to working for Nashville city government, Richard was the Director of Information Services for the Tennessee General Assembly from 1995 to 1999. He served as Assistant Commissioner of Administration for the State of Tennessee Department of General Services from 1987 to 1995. Richard holds both a Masters Degree in Public Administration and a Bachelor of Science degree from Tennessee State University.
Information Technology Governance
Adam J. Rujan
Adam J. Rujan is a Partner with the Government Consulting practice of Plante & Moran, a large management consulting and accounting firm. He has more than 20 years experience, and has personally consulted to over 500 hundred public sector organizations. Mr. Rujan’s experience includes assisting governmental units with organizational and operational analyses, productivity improvement, and feasibility and ROI studies. He has developed specific expertise in assisting organizations understand, plan for and implement new technology.
Mr. Rujan has significant experience assisting clients redesign complex processes to improve performance. His clients have included a wide range of local municipalities, counties, agencies and authorities, and state government. He is a frequent presenter and has authored numerous articles for a variety of professional organizations. Mr. Rujan earned an MBA from the University of Michigan, and holds a BS degree in engineering.
Barcelona 2.0, A Major Business Transformation
Andreu Puig and Pilar Conesa
Andreu Puig is the General Manager of the City of Barcelona. He is, by direct appointment of the Mayor of Barcelona, the leading executive officer of the Barcelona City Council. His responsibilities include the management of all the departments of the municipality and its holding of institutes and public enterprises, most of which he is a board member. He is also a member of the consulting commissions of several city institutions such as the Barcelona International Trade Fair, the Barcelona Free Trade Zone Consortium, and the Strategic Metropolitan Plan, among others.
He previously had developed his career in the fast-moving consumer goods sector in the Spanish multinational Corporación Agrolimen, in which he held several positions as director for Spain, China, the European area, and was in charge of the group’s strategy and development from 1996 to 2007. He started his career in the German Henkel Group with different marketing responsibilities in Spain, Portugal and Eastern Europe from 1988 to 1996.
Mr. Puig obtained his combined bachelor/MBA degree in 1988 from the ESADE business school in Barcelona, Spain, of which he is currently a member of the board of ESADE Alumni association. The same year, he graduated in the Program of International Management from the University of Cologne, Germany. In 1991 he also obtained his MBA from NYU Stern School of Business, USA.
Pilar Conesa has held the position of Barcelona City Council CIO since October 2007, and is in charge of eGovernment and Process areas. She holds different management positions in ICT sector companies and public organizations in Spain and abroad, the most relevant one being her former post as General Manager for Public Administration and Health in T-Systems Spain (Deutsche Telekom group). She was involved in the Barcelona Olympics ‘92 organization committee and worked in South America as CEO of AIS Chile. She has been involved in university organization, collaborating as External Quality Evaluator.
Ms. Conesa has a degree in Computer Sciences from the Polytechnic University of Catalonia, and studied Business Management in IESE, one of the most prestigious Business Schools in Europe.
Innovation @ Work: Models that Drive Transparency, Engage Citizens and Lower the Cost of Government Operations
Vivek Kundra
Vivek Kundra currently serves as Federal Chief Information Officer. Prior to that, and at the time he wrote this chapter, he served as the Chief Technology Officer, District of Columbia Government. Kundra was appointed by Mayor Adrian M. Fenty on March 27, 2007, to the cabinet post of Chief Technology Officer (CTO) for the District of Columbia. As CTO, Kundra led the Office of the Chief Technology Officer (OCTO), an organization of more than 600 staff that provides technology and telecommunications services and leadership for 86 agencies, 38,000 employees, residents, businesses, and millions of visitors. Before Kundra came to the district, Governor Timothy M. Kaine appointed him Assistant Secretary of Commerce and Technology for the Commonwealth of Virginia, the first dual cabinet role in the state’s history.
In the private sector, Kundra led technology companies serving national and international customers. He served as Vice President of Marketing for Evincible Software, a company focused on electronic signatures and identity management for the financial services and defense sectors. As CEO of Creostar, he advised clients in government and industry on IT governance and strategy.
Earlier, Kundra served as Director of Infrastructure Technology for Arlington, Virginia. Kundra also has served as adjunct faculty at the University of Maryland, teaching courses in the theory and application of emerging and disruptive technologies ranging from wireless protocols to artificial intelligence. Kundra holds an M.S. in Information Technology and a B.S. in Psychology from the University of Maryland. He also is a graduate of University of Virginia’s Sorensen Institute for Political Leadership.
The Incredible Pace of Incredible Change
David Behen with Judith Foy
David Behen is Deputy Administrator and Chief Information Officer for Washtenaw County, Michigan. In his nine years and three directorships with the county, Mr. Behen has been the consistent champion of the organization’s drive toward reliable and accessible information, and fully integrated support for 1,300-plus employees.
An important legacy for the county will be Mr. Behen’s development of a knowledge management strategy that underpins internal communication and planning. Under his leadership in key roles in the organization, Washtenaw County has been named twice to the prestigious CIO100 list of the top 100 IT programs by CIO Magazine, and five times as one of the nation’s Top Ten Digital Counties by the Center for Digital Government with the National Association of Counties (NACo). He was recently named to Crain’s Detroit Business “40 Under 40” list for outstanding professional achievement before the age of 40.
Judith Ellen Foy is the founder and managing principal of “New Work Media” based in Ann Arbor, Michigan. Working chiefly with public and non-profit sector clients, Ms. Foy develops internal and external communication planning to maximize positive community impact. Her work in radio, television and online media has been acknowledged with numerous national awards.
Leading Innovation: Creating Technology Foundations Through Regional Cooperation
George Danilovics
George Danilovics is currently the Information Technology Chief at the Metropolitan Washington Council of Governments. In addition to his responsibility for MWCOG’s information technology systems, George also staffs the regional Chief Information Officers Committee and Interoperability Council committees. In his current position, George assists CIOs and other leaders in the Washington, DC, area come together to work on regional technology projects.
Before moving to Washington, George spent six years as the Information Technology Architect for National Church Residences in Columbus, Ohio. George possesses a Master’s degree in Information Technology from Rochester Institute of Technology and serves as an adjunct professor at Devry University and Strayer University.
Building an Award-winning County Web Portal: A Case Study in Architecture, Collaboration, Governance and Project Management
Ivan Galic
Ivan Galic joined Montgomery County’s (Maryland) Department of Technology Services as the Division Chief for Enterprise Applications in June, 2002. Ivan held positions with General Electric, Verizon and American Management Systems prior to his tenure with the county. Ivan received his MBA from the University of Maryland and his B.S. degree from Penn State University.
Resiliency Planning and Continuity of Operations: Beyond Disaster Planning
Larry Chase
Larry Chase has 20 years of experience of global infrastructure engineering, including 15 years of operational Business Continuity & Disaster Recovery leadership in the Pharmaceutical, Banking and Technology Industries. In November 2007, Mr. Chase joined Motorola Information Protection Services as the Director of Enterprise Resiliency. He now leads a global team effort to institutionalize event management across the business and IT operations. Prior to his current position, Mr. Chase was responsible for the development of the Pfizer Worldwide Business Continuity Management program.
Mr. Chase is accredited as a Microsoft Certified Systems Engineer, Novell Certified Netware Engineer, and is a DRII Certified Business Continuity Professional. He served with the United States Air Force from 1983-1991 as an Intelligence Collections Officer. In April 2006, Mr. Chase was elected to the Strohl User Group Advisory Board and currently serves as one of three officers to the board.
A CIO Perspective on Integrating Geo-Information Systems into IT
Alan Leidner
Alan Leidner is a Senior Associate for Booz Allen Hamilton. With a Masters Degree in Urban Planning from Brooklyn’s Pratt Institute, Mr. Leidner worked for 35 years as a planner and manager with New York City government. Starting in the late 1980s, he served as IT Director of the Department of Environmental Protection (DEP), where he initiated the city’s Enterprise GIS Program and oversaw the development of the city’s digital basemap. Mr. Leidner subsequently served as Assistant Commissioner in the Department of Information Technology and Telecommunications (DOITT), in charge of the city’s GIS Utility. During that time, he organized and managed the Emergency Mapping and Data Center (EMDC), which provided information and mapping services to 9/11 responders.
Mr. Leidner is a recipient of the 2001 Sloan Public Service Award, the 2002 ESRI Presidential Award, and was awarded a Medallion and Certificate of Appreciation from the National Geospatial-Intelligence Agency in January 2004. Mr. Leidner currently works for Booz Allen Hamilton as a senior associate within the Geospatial Services Team (GST). His current assignments focus on utilizing geospatially enabled information and systems to protect the nation’s critical infrastructure.
Network Operations and Security
Dr. Alan R. Shark
Dr. Alan R. Shark currently serves as the executive director/CEO of Public Technology Institute. He also serves as Assistant Professor at Rutgers University’s School of Public Affairs and Administration.
As an author, lecturer and speaker on technology developments and applications for most of his distinguished career, Dr. Shark’s experience both balances and embraces the business, government, education and technology sectors. His previous book Beyond e-Government & e-Democracy: A Global Perspective is available from Amazon.com.
He has been elected as a Fellow of the National Academy of Public Administration (NAPA), as well as Fellow of the Radio Club of America (RCA), and Fellow of the American Society for Association Executives (ASAE).
Dr. Shark holds a doctorate in Public Administration from the University of Southern California’s Washington Public Policy Center.
What Do CIOs Need to Know about Performance Measurement of E-Governance?
Dr. Marc Holzer, Aroon Manoharan and Younhee Kim
Dr. Marc Holzer, Dean of the Rutgers School of Public Affairs and Administration, is a leading expert in performance measurement, public management and e-governance. He is the founder and director of the National Center for Public Performance, a research and public service organization devoted to improving performance in the public sector.
He also developed the E-Governance Institute, created to explore the ongoing impact of the Internet and other information technologies on the productivity and performance of the public sector, and how e-government fosters new and deeper citizen involvement within the governing process.
Aroon Manoharan is Associate Director of the E-Governance Institute, Rutgers University-Newark. His research focuses on e-governance, performance measurement and reporting, organization management and comparative public administration.
Younhee Kim is Assistant Professor in the Department of Political Science at East Carolina University. Her current research interests focus on performance management, public sector entrepreneurship, and information technology policy and e-governance.
Project and Performance Management Tools
Avi Duvdevani with Sean Laffin
Avi Duvdevani, who was appointed Chief Information Officer and Deputy General Manager for Information Technology at the New York City Housing Authority in April 2002, has more than 30 years of public sector experience in IT planning, management and client services — 27 years in dedicated government service to the City of New York.
During his city career, Mr. Duvdevani has played a pivotal role in the city’s technology history. Earlier in his tenure, he was a member of the leadership team that created the city’s first technology agency, now known as The Department of Information Technology and Telecommunications (DoITT) and the city’s first telecommunications network, CITYNET.
For the prior 12 years, Mr. Duvdevani had served in increasingly progressive technology management positions at DoITT, with primary responsibility for planning and managing the delivery of quality IT services by DoITT’s Technology Center. Mr. Duvdevani played a critical role in the consolidation effort that combined three city agencies to create DoITT, the planning and design of the city’s first Technology Center at MetroTech in Brooklyn, and most notably, the establishment of the city’s presence on the Internet with its award-winning web site, NYC.gov.
In 1998, he was appointed, by Mayor Giuliani to serve as First Deputy Commissioner of The Department of Information Technology and Telecommunications (DoITT), and he served for 12 months as DoITT’s Acting Commissioner, and held that position for the remainder of the Giuliani administration, before, during and after the 9/11 tragedy.
Mr. Duvdevani was recognized for his “Demonstrated Leadership in the Management of IT” at the 2001 New York City Excellence in Technology Awards Program (ETAP), which applauds the contributions of IT managers in New York City government. Mr. Duvdevani also was honored for his post 9/11 leadership by the Fund for the City of New York’s, 2002 Sloan Public Service Awards as well as by the New York City Managerial Employees Association, with a Distinguished Service Award as Manager of the Year “...for dedicated and exemplary service to the people of the City of New York in a year of profound crisis.”
Sean Laffin is a PMP Managing Consultant with Program Planning Professionals, Inc. (Pcubed), NYCHA’s partner in the development of the award-winning project management tool, the NYCHA ePMO.
Cloud Computing
Mark Cleverley
Mark Cleverley is IBM’s Global Director for Government Strategy, helping governments with technology-enabled transformation. He advises IBM’s public sector customers and IBM teams on potentials, challenges and best practices in the evolving use of new technologies. He has consulted widely for IBM’s government projects, and has written and spoken publicly extensively in the USA and abroad. He has worked with governments in many nations and many areas of information systems.
For some years he was responsible for IBM’s Public Safety, Justice and related clients in Europe, the Middle East and Africa. Earlier, he led technology-enabled innovation projects in the oil, aviation and financial services industries, in Western Europe, the USA and Russia. They ranged from consolidating European data centres, through implementing core airline systems, and included one of the earliest (pre-web) public access kiosk developments.
Before joining IBM, Mr. Cleverley was trained as an air traffic controller. He has a joint honours degree in Psychology and Philosophy from Oxford University. A British citizen now living in the USA, he is fluent in French, and has a working knowledge of Russian.
Enterprise Resource Planning (ERP)
Michael H. Johnson, Sr.
Michael H. Johnson, Sr., CPA, began his career at Peat Marwick Mitchell & Co. as a staff auditor. After two years in audit, he joined the consulting practice for the firm assisting with large-scale ERP implementations for governments. Michael spent the following 20 years with KPMG and then BearingPoint, implementing ERP systems for states, cities, counties, school districts and other governmental entities.
His experience includes custom financial system development and package implementation for various ERP vendors. Michael currently leads the information technology consulting practice for Bridgepoint Consulting, LLC in Austin, where he assists public and private organizations with strategic information technology planning and system implementations.
Michael has a Bachelor of Arts degree from Austin College with an emphasis on accounting and information technology, and is a Certified Public Accountant in the State of Texas.
Outsourcing vs. Insourcing – How to Assess, Manage and Evaluate
Clifford Clarke
Clifford Clarke is currently the President and CEO of C2 IT Advisors, a company dedicated to serving growing companies with information technology strategy and optimization, generally in the middle tier. Mr. Clarke is the former Chief Information Officer / Chief Technology Officer for the City of Fort Wayne, Indiana.
Clifford has more than 20 years of information technology experience. He has worked with several Fortune 500 companies, including Lincoln Financial Group, Aon Corp. and General Motors. Clarke is a Certified Project Management Professional, Certified Information Security Manager, Certified in the Governance of Enterprise Information Technology, and holds an MBA.
The Greening of IT and Local Government
Mark Cleverley and Curtis Clark
Curtis Clark is IBM’s Global Director for Government Innovation. In that role, Mr. Clark focuses on trends and directions in the public sector and works with public sector organizations globally on strategies for developing and implementing innovative programs, services and operations that more effectively and efficiently meet the needs of citizens, businesses and government employees.
He also is responsible for IBM’s Institute for Electronic Government Briefing Center in Washington D.C. Prior to joining IBM in 1997, Mr. Clark spent more than 17 years with the State of North Carolina, where he held various executive and legislative positions, including: Deputy State Controller for Information Resource Management, Executive Director of the North Carolina Statewide Performance Audit and Director of the Performance Audit Division of the State Auditor’s Office.
He is a Graduate of the University of North Carolina at Chapel Hill with a degree in Political Science, did post graduate work in accounting and is a Certified Public Accountant.
Communications Law Issues in Technology Projects and Contract Negotiations
Frederick E. Ellrod III and Gail A. Karish
Frederick E. Ellrod III represents public and private sector telecommunications clients. He is expert in cable television and telecommunications matters, including cable franchise renewal, transfer, enforcement and rate regulation; right-of-way issues; and wireless zoning and siting. His experience includes major FCC rulemakings, such as the open video systems, video dialtone and cable rate regulation proceedings, and related litigation. He has represented private sector clients at the FCC in licensing for satellite and other wireless communications systems, and drafted contracts for communications and computer-based information systems, particularly as they address confidentiality issues.
In addition to his telecommunications work, he has participated in major litigation in energy, environmental law and transportation matters. Mr. Ellrod has worked extensively with information systems professionals to develop computerized support systems for litigation and legal analysis. He is admitted to practice in the District of Columbia. He holds a Ph.D. from Boston University and received his law degree, cum laude, from Harvard Law School. He was affiliated with Miller & Holbrooke before the firm merged with Miller Canfield in 1994, and now practices with Miller & Van Eaton (MVE).
Gail A. Karish assists clients with state and federal regulatory matters, contract negotiations and litigation. She has a broad range of domestic and international experience advising public and private sector entities in the telecommunications and electricity sectors in the United States, Canada and Latin America. Her experience includes regulatory compliance, corporate and commercial transactions, mergers and acquisitions, and litigation.
Since joining MVE, Ms. Karish has assisted clients affected by the Adelphia bankruptcy and the subsequent sale to Time Warner and Comcast with their analysis of the associated franchise transfer applications, participation in settlement negotiations, and submissions to the bankruptcy court. She also has assisted clients with analysis of and litigation involving the constitutionality and application of local, state and federal communications laws and regulations.
SaaS Gov: A Viable Public Sector Solution for Risky Times
AJ Malik
AJ Malik is a business technologist with over 25 years of direct experience with technical information services. Mr. Malik has provided professional technical guidance to public, private, non-profit and healthcare sector clients. Mr. Malik successfully implemented one of the first customer relationship management (CRM) solutions for a leading economic development organization. His CRM solution has been adopted by more than a dozen other local and national economic development organizations.
Mr. Malik has successfully managed electronic medical record (EMR) implementations, with web, electronic data interchange (EDI) and office automation integration, to create “paperless” health care organizations. Mr. Malik is currently a collaboration strategist, guiding public sector organizations with emerging social media and other collaboration technologies.
Human Resource Management: Selecting and Maintaining Great Staff
Susan Allen
Susan Allen is a Business Unit Manager (Program Manager) with the City of Corpus Christi. She joined the organization at the age of 25 as the equivalent of a Business Analyst for the Financial Services Department supporting PeopleSoft Financials. Within two years, she was promoted to Business Unit Manager in the Municipal Information Systems Department. Along the way, she had doubled her salary in less than four years. Two years ago, Susan was the application and database support team manager leading a team of 24 focused on providing services to utilities, public safety and administrative departments.
After eight years of service in local government, Susan is now the Program Manager focusing on strategic development for the City of Corpus Christi Municipal Information Systems Department. She attributes her success to prior experience in the private sector as a project implementation manager for a software development company (from which she took a 50% pay cut to join the city). Susan is not only passionate about good customer service, but good employee service as well.
The Selection and Retention of Information Technology (IT) Staff
Don DeLoach
A native of Tallahassee, Don DeLoach obtained his undergraduate degree from The Florida State University in 1981. He received his Masters Degree in Public Administration from Florida State in 1994.
His professional experience includes 27 years in the technology industry, of which the last 17 have been in management. Mr. DeLoach has worked on numerous projects involving systems application design, system selection, implementation and contract management.
Currently, Mr. DeLoach is the Chief Information Systems Officer for the City of Tallahassee responsible for all of the technology needs of the city, including the management of the 800 MHz communication system. His staff of 87 employees maintains a state-of-the-art Oracle/PeopleSoft ERP and numerous mission critical applications necessary for the city to operate.
Mr. DeLoach is a former President of the Florida Local Government Information Systems Association, a current member of the Board of Directors for Public Technology Institute and was recognized this year as a “Premier 100” CIO by Computer World magazine.
Navigating the Grey Areas: Ethical Actions and Decisions
Liza Lowery Massey
Liza Lowery Massey left public service in 2005 to establish The CIO Collaborative to provide CIO advisory and consulting services. She also is an adjunct professor in the College of Business for the Executive MBA program at the University of Nevada, Las Vegas, a Senior Fellow with the Center for Digital Government, and a columnist for Public CIO Magazine.
Previously, Ms. Lowery Massey served as the CIO for the City of Los Angeles and, prior to that, the City/County of San Francisco. During her public sector career, she was recognized in the Top 25 Doers, Dreamers & Drivers of IT in Government. Visit www.ciocollaborative.com for more information about The CIO Collaborative.
Knowledge Retention
Linda Blankenship
Linda Blankenship is Principal Consultant with EMA, Inc. where she consults on a range of management topics, including asset management, knowledge management, strategic planning, operations optimization, benchmarking and other continuous improvement efforts. She has more than 25 years experience working with local government and utilities as a consultant, association executive and staff member.
Linda has a B.A.Sc. in Civil Engineering from the University of Waterloo, an MBA in International Finance from The American University, Washington, D.C., and is a licensed professional engineer in the Province of Ontario. She is an affiliate member of the American Society of Civil Engineers and a member of the American Water Works Association and the Water Environment Federation. She is a Board Certified Environmental Engineer.
Evolving State of Records Management
Kimberly Nelson
Kimberly Nelson is Executive Director of eGovernment and manages a government solutions team in Microsoft’s U.S. Public Sector organization. Before joining Microsoft in 2006, Ms. Nelson spent 22 years with the Commonwealth of Pennsylvania in a variety of positions and most recently served four years as the Assistant Administrator for Environmental Information and CIO at the U.S. Environmental Protection Agency.
E-Discovery
Gail A. Karish and Kenneth A. Brunetti
Gail A. Karish assists clients with state and federal regulatory matters, contract negotiations and litigation. She has a broad range of domestic and international experience advising public and private sector entities in the telecommunications and electricity sectors in the United States, Canada and Latin America. Her experience includes regulatory compliance, corporate and commercial transactions, mergers and acquisitions, and litigation.
Since joining Miller & Van Eaton, P.L.L.C., Ms. Karish has assisted clients affected by the Adelphia bankruptcy and the subsequent sale to Time Warner and Comcast with their analysis of the associated franchise transfer applications, participation in settlement negotiations, and submissions to the bankruptcy court. She also has assisted clients with analysis of and litigation involving the constitutionality and application of local, state and federal communications laws and regulations.
Kenneth A. Brunetti counsels and represents local governments in cable television and telecommunications matters. He specializes in complex litigation and bankruptcy related to cable television, telecommunications and rights-of-way management issues.
Since joining the firm in 2000, Mr. Brunetti has represented municipalities in a variety of forums throughout the country, including state and federal courts, as well as state regulatory commissions. He also assists communities in cable television and telecommunications franchise and license renewals and transfers, and in drafting telecommunications ordinances. He brings to the firm’s clients a specialized expertise in bankruptcy and secured transactions, which is critical in establishing both enforcement and protective strategies in the new competitive telecommunications environment. In that regard, Mr. Brunetti has represented communities in several major bankruptcy proceedings involving telecommunications providers.
Prior to joining the firm, Mr. Brunetti specialized in complex commercial litigation and bankruptcy law. Mr. Brunetti received his law degree magna cum laude from the University of California, Hastings College of the Law in 1991 and his Bachelor of Arts in Psychology from the University of Pennsylvania in 1986.
He is admitted to practice in California, and is resident in the firm’s San Francisco office. He is the author of “Telecom and Cable Bankruptcy — A Primer for Municipalities,” Municipal Lawyer, January/February 2003.
Proper Management of Electronically Stored Information (ESI) Requires Collaboration of Technical and Legal Expertise
Frank Maguire
Frank Maguire, Vice President for Business Planning and Strategy, is an executive with RPost, the Registered E-Mail company, headquartered in Los Angeles, California. He joined the young company five years ago to open a Washington, D.C., office and to expand its East Coast presence. Frank has had an extended professional career within official Washington, having worked on both the House and Senate sides of Capitol Hill on three separate occasions, the last being with the House Republican Leadership.
He served as Senior Deputy Comptroller of the Currency for almost a dozen years, where he moved after having served at the U.S. Department of the Treasury in its executive offices. Frank also has worked for a trade association and a private consulting firm.
04-30-2010 Send a link Chief Information Officers (CIOs) CIO Library Print version
