2006-2007 Technology Solutions: Telecommunications and IT

2006-2007 Technology Solutions: Telecommunications and Information Technology provides examples of how PTI member local governments are improving IT and telecom operations.

Each example describes the problem or issue the local government needed to solve, details of how it addressed the problem, and the results of that solution or implementation.

These projects were submitted as part of the PTI 2006-2007 Technology Solutions Award competition. This annual program recognizes PTI members that have demonstrated how, through the use of technology, local government has improved community services, improved internal operations or reduced costs.

Examples contained in this report:

Seamless City Services (Corpus Christi, TX)
Citizen Services and Accountability Initiative (Denver, CO)
Customer Service Sign-In Application (Fort Worth, TX)
Automated Library PC Reservation/Print Management (Fort Worth, TX)
Interactive Voice Response System (Fort Worth, TX)
Network Transport Enhancements (Fort Worth, TX)
Project Title: OptEman Installation for Fire Stations (Fort Worth, TX)
Eagle Mountain Tower Project (Fort Worth, TX)
Chronicle (Fort Worth, TX)
Public Library Internet Access: More than Twice the Bandwidth for Lower Cost (Hennepin County, MN)
District Court Trustee My Case Information (Johnson County, KS)
IT Roadmap (Mesa, AZ)
From 5 to 45 PCs a Day – Implementing an Automated Deployment and Configuration System for Annual PC Replacement Program (Mesa, AZ)
Virtual IT Project Management Office (NYC Housing Authority)
Customer Service Change Management Initiative (NYC Housing Authority)
Adding Fiber to Your IT Diet (Olathe & Johnson County, KS)
Server & Storage Consolidation (Phoenix, AZ)
Automated Scalehouse Processing System (Phoenix, AZ)
Voice over IP & IP Call Center Technology Benefits the City through Increased Productivity, Redundancy and Cost Savings (Sacramento, CA)
Seattle “On Hold” (Seattle, WA)
Linux-based Thin Clients Dramatically Reduce IT Demand by Simplifying Public Computer, Catalog Maintenance by Library Staff (Tyler, TX)
Inventory Tracking System Simplifies Hardware Accounting Practices, Reduces Cost (Tyler, TX)
Wireless Washtenaw Pilot Program (Washtenaw County, MI)
Information Technology Resource Consolidation Project (Wyandotte County/Kansas City, KS)
Clerk’s Agenda Data Management System (Wyandotte County/Kansas City, KS)

Price: Free for members, $50.00 for nonmembers.

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08-06-2007     Send a link     Technology Solutions   Telecommunications & IT     Print version