2006-2007 Technology Solutions: Web and E-Government Services

2006-2007 Technology Solutions: Web and E-Government Services provides examples of how local governments are using web-based tools to improve services and electronic government operations.

Each example describes the problem or issue the local government needed to solve, details of how it addressed the problem, and the results of that solution or implementation.

These programs are specific to web services and were submitted as part of the PTI 2006-2007 Technology Solutions Award competition. This annual program recognizes PTI members that have demonstrated how, through the use of technology, local government has improved community services, improved internal operations or reduced costs.

Examples contained in this report:

Leveraging Web Services to Map 311 Calls (Chicago, IL)
Balanced Scorecard (Corpus Christi, TX)
Online Permitting System (Fort Worth, TX)
EGov – City Services Through the Internet (Fort Worth, TX)
CodeOps – Code Compliance Field Operations (Fort Worth, TX)
BookSpace: Improved Service for Library Reader Services (Hennepin County, MN)
District Court Trustee / My Case Information (Johnson County, KS)
Subscriber News Channels – Improving Communications and Streamlining Processes (Mesa, AZ)
SMART: Service Management & Resource Tracking System (Mesa, AZ)
Training Management System (Montgomery County, MD)
Web and IVR Integration for E-Commerce (Phoenix, AZ)
Library Management Program (Phoenix, AZ)
Electronic Billing Process (Phoenix, AZ)
Text-Resizing on Phoenix.gov (Phoenix, AZ)
Temporary Replacement for Ailing Web-based Benefit Electronic
Enrollment System (Phoenix, AZ)
Common Contact Us Page (Phoenix, AZ)
Neighborhood Association Web Services (Phoenix, AZ)
RFCA – Request for Council Action / Agenda Builder System (San Antonio, TX)
On-Line E-packets with Indexed Video Council/Commission Minutes (San Carlos, CA)
On-line Events Calendar (Santa Monica, CA)
Downtown Marketing Website (Scottsdale, AZ)
The Art of Building Community: SEATTLE CHANNEL Art Zone Project (Seattle, WA)
Internet Application Implementation (Seattle, WA)
Language Portal (Seattle, WA)
1Washtenaw RSS (Washtenaw County, MI)
On-line Open Enrollment (Washtenaw County, MI)
Improving Accessibility of Unified Government Web Site (Wyandotte County/Kansas City, KS)

Price: Free for members, $50.00 for nonmembers.

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07-13-2007     Send a link     Technology Solutions   Web Management & E-Government   Web Management & E-Government     Print version