Governing’s New, Improved Guide to Performance Measurement for Geniuses (and Other Public Managers)

First published nearly a decade ago, Measuring Up by Jonathan Walters introduced thousands of public managers to the then-new concept of performance management in the public sector. It delighted readers who appreciated its real-world explanations delivered with humor and irreverence.

Unlike so many management fads, performance measurement has proved to have staying power, helping those in government learn to target resources to make their operations not only work more efficiently but also deliver better services to the people who count on them.

Read more    05-22-2008

Performance is the Best Politics: How to Create High-Performance Government Using Lean Six Sigma by Fort Wayne, Indiana Mayor Graham Richard teaches you how to apply quality management principles to improve city services and save taxpayers money.

Six Sigma provides tools and mechanisms to continuously improve quality by using a team-based, structured problem-solving process that leads people from understanding customer needs, to using data to analyze the causes of problems and find solutions.

Mayor Richard explains how Fort Wayne used Six Sigma to get better at ‘what cities do’; realize significant savings and cost avoidance; eliminate process waste and improve speed of service.

“We have placed very few demands on city employees with regard to our Lean and Six Sigma efforts,” Richard says. “Instead, we have focused on opening new doors to personal and professional growth, and many people have stepped through those doors willingly.”

Graham Richard is a PTI Tech Leader awardee. He has received significant recognitions for his contributions to public service.

A free book preview and purchase information is at this link. The City of Fort Wayne maintains a web page devoted to High Performance Government at this link.

04-05-2007     Send a link     Topics:  Suggested Reading     Print version