12-18-2009     Send a link     Topics:  Council Leadership  Web Management & E-Government     Print version

by PTI Executive Director Alan Shark

Business intelligence from Web 2.0 applications can deliver strategic information, but are local governments using the information they collect effectively?

As more city and county governments experiment with better engaging residents and driving them to their central websites, many are asking how well the technology is delivering on its promise.

Read more at American City & County

08-06-2010     Send a link     Topics:  Chief Information Officers (CIOs)  Web Management & E-Government     Print version

PTI presented this webinar November 2, 2011, with the Association of Government Contact Center Employees and the International City/County Management Association.

Hurricane season is almost over and many of us are wondering what this winter will bring, remembering once-in-a-lifetime snow storms in recent years.

This webinar and discussion concerned how two call centers dealt with the effects of Hurricane Irene and how one contact center dealt with a paralyzing snowstorm in 2009.

Play or download webinar

10-28-2011     Send a link     Topics:  2011 Events  Public Safety Technology  Web Management & E-Government     Print version

The Commercial Mobile Alert System (CMAS) accepts messages from local and state governments and the White House, evaluates the messages and forwards them to wireless carriers who transmit the messages to citizens’ mobile devices.

CMAS is a component of IPAWS, the Integrated Public Alert and Warning System. CMAS is better known by its “public label” PLAN—the Personal Localized Alert System. It complements the existing Emergency Alert System comprised of radio and television stations.

PLAN was launched in New York City in May 2011. This system will roll out to the entire country. Login below to learn more.

Members: Read more    05-18-2011

By Clifford Clarke, CISM, PMP, CGEIT

Many local governments are leveraging the power of Web 2.0 and civic media, but they are still concerned about the resource impacts and policy implications of these tools. This PTI TechBrief outlines six steps that can help ensure smooth navigation of Web 2.0 for your organization.

It contains a list of recorded webinars that PTI presented with the International Municipal Lawyers Association; and includes links to the written social media policies of several jurisdictions.

Members: Read more    05-14-2010

As part of its research effort for the Web 2.0 State and Local Government Award Program, PTI now offers members access to more than 20 state and local government social media policies and links.

This research and awards project is supported by the Alfred P. Sloan Foundation and builds on research and outreach that PTI conducted as part of its Citizen-Engaged Communities Designation program, also supported by the Alfred P. Sloan Foundation.

Thank You to the members who contributed documents and links to this effort. Please send to my attention any additional social media policies you wish to share.

.(JavaScript must be enabled to view this email address), 202-626-2456.

Members: Read more    05-26-2011

To help local governments navigate the path through eGovernment implementation towards enhanced citizen engagement, Public Technology Institute (PTI) and ITEMS International introduce Beyond eGovernment – Measuring Performance: A Global Perspective.

The book’s 40 contributors from 17 nations demonstrate how eGovernment initiatives – to include Web 2.0 and social media tools and multi-channel public contact services – can benefit from performance measurement.

“Today’s social media and IT tools have many built-in metrics that if properly applied can help governments truly measure the effectiveness of the services they provide,” said Alan Shark, Executive Director of PTI and the book’s co-executive editor. “With this book we provide officials with examples of how these tools are being adopted in government agencies across the globe.”

Read more    05-14-2010

In June 2010 PTI conducted an online survey of city and county officials to determine if local governments are using web 2.0 metrics and business intelligence practices using the data generated through their web portal and residents’ smartphone devices.

That data produces potentially useful key performance indicators (KPIs) and more.

Members: Read more    07-31-2010

The new report M-Government: Mobile Technologies for Responsive Governments and Connected Societies aims to foster better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to sustain public sector innovation and transform public service delivery.

The 150-page report also provides examples of mobile government services in these areas:

Read more    10-31-2011

Rutgers Global E-Governance Survey Ranks Seoul #1

A global survey of city websites has identified Seoul, South Korea, as the top-ranked city in the performance of municipal e-government. The survey evaluated sites of municipalities worldwide in terms of privacy, usability, content, service and citizen participation and ranked the cities on a global scale.

Read more    07-14-2010

PTI Staff Contact: Dale Bowen, 202-626-2456.

Using technology tools that promote transparency in municipal government is the leading technology topic of interest to local officials, according to a brief survey of National League of Cities (NLC) and Public Technology Institute (PTI) members.

Read more    02-01-2010

PTI Staff Contact: Dale Bowen, 202-626-2456.

Web 2.0 technologies and social media tools are becoming more of an option for local governments to use as a platform for enhanced citizen engagement.

In August 2009, PTI conducted a survey of local governments about their use of and experiences with Web 2.0. The survey was sent to local government IT executives, e-government directors and web managers.

Three hundred fifty U.S. cities and counties were asked to participate in the survey, with 15 percent responding.

A report summarizing the survey findings is available to PTI members.

Members: Read more    09-21-2009

Three advisory reports cover “cross-channel design”—a consistent approach to customer experience via web, E-mail and telephone.

Members: Read more    05-01-2007

Please recommend additional resources for this list to the webmaster.

Research-Based Web Design & Usability Guidelines
The federal web usability book, updated in 2006 and available in print or PDF.

Universal Usability / Access by Design
This site houses an unabridged, online version of Access by Design: A Guide to Universal Usability for Web Designers by Sarah Horton.

Members: Read more    10-03-2008

These 25 criteria are useful in evaluating site usability. Courtesy of City and County of Denver.

Members: Read more    05-14-2007

This document provides a snapshot of the level of agency readiness for launch of a new website. Courtesy of City and County of Denver.

Members: Read more    05-14-2007

In 2006-2007, the City and County of Denver engaged Forrester Research to evaluate the usability of a redesigned DenverGov.org website.

The consultants delivered a website “scorecard”, containing a heuristic analysis of the site’s value, navigation, presentation and trust elements, with research citations; and an 80-slide presentation illustrating personas, scenarios, task flows and recommendations for change.

Members: Read more    05-16-2007

This document outlines the primary responsibilities of the Agency Information Specialist, who provides a common point of coordination, analysis, and reference for all content-related issues within an agency. Courtesy of City and County of Denver.

Members: Read more    05-01-2007