12-18-2009     Send a link     Topics:  Web Management & E-Government     Print version

Tuesday, March 23, 2010, 1:00 PM-2:00 PM ET

The City of Philadelphia didn’t even have its new Philly311 system up and running before it lost roughly $3 million to budget cuts in 2008. Yet the city managed to launch the new service before the end of that year and handled about 1.1 million calls in 2009.

With customer satisfaction ratings around 89%, the city has good cause to celebrate its decision to move forward with the service.

Read more    02-21-2010

PTI presented this webinar on February 4, 2010.

The Commerce Department’s National Telecommunications and Information Administration (NTIA) and USDA’s Rural Utilities Service (RUS) have made available $4.8 billion in American Recovery and Reinvestment Act (ARRA) grants and loans to expand broadband access and adoption in America. This is the second funding round for the agencies’ broadband programs.

This webinar was intended to help local governments interested in applying for Round Two funding.

It examined the differences between the Round One and Round Two application process and highlighted the types of projects that will be considered in Round Two.

Host: Alan Shark, PTI Executive Director     Presenter: Gerry Lederer, Miller & Van Eaton

View this webinar

02-03-2010     Send a link     Topics:  Past Webinars & Events  Web Management & E-Government  Chief Information Officers (CIOs)     Print version

This Fairfax County, Virginia Procedural Memorandum establishes the policies and procedures governing content on the county’s public website, including all servers that serve content to the public on behalf of Fairfax County, and delineates procedures and responsibilities for approving content.

The memorandum includes the policies governing use of social media in the county.

Members: Read more    02-03-2010

PTI Staff Contact: Dale Bowen, 202-626-2456.

Using technology tools that promote transparency in municipal government is the leading technology topic of interest to local officials, according to a brief survey of National League of Cities (NLC) and Public Technology Institute (PTI) members.

Read more    02-01-2010

Wednesday, April 7, 2010, 1:00-2:15 PM ET

This is the third of four webinars in the International Municipal Lawyers Association (IMLA) / PTI series on the policy implications on the use of Web 2.0 and social media tools by city and county governments.

This in-depth session will focus on the internal legal and policy issues between a public entity and its employees when dealing with social networking and other similar technologies.

Read more    01-20-2010

Wednesday, May 5, 2010, 1:00-2:15 PM ET

This is the last of four webinars in the International Municipal Lawyers Association (IMLA) / PTI series on the policy implications on the use of Web 2.0 and social media tools by city and county governments.

This session will discuss the following litigation-related questions:

• Discovery issues with information hosted on third-party social networking site – You might be asked to produce this information at a later date.
• Using information from social networking sites as evidence
• Overview of decided and pending caselaw related to social networking
• Explore cities/counties that have faced legal impediments and outcome.

The PTI member cost for this webinar is $99.00; $199.00 for non-members.

Register for this May 5 webinar       About GoGovTV Webinars

01-19-2010     Send a link     Topics:  Coming Webinars & Events  Web Management & E-Government  Chief Information Officers (CIOs)     Print version

PTI Staff Contact: Dale Bowen, 202-626-2456.

Web 2.0 technologies and social media tools are becoming more of an option for local governments to use as a platform for enhanced citizen engagement.

In August 2009, PTI conducted a survey of local governments about their use of and experiences with Web 2.0. The survey was sent to local government IT executives, e-government directors and web managers.

Three hundred fifty U.S. cities and counties were asked to participate in the survey, with 15 percent responding.

A report summarizing the survey findings is available to PTI members.

Members: Read more    09-21-2009

Rutgers - SFSU Municipal E-Governance Survey Ranks Washington DC #1

A national survey of city websites has identified Washington, DC as the top-ranked city in the performance of municipal E-governance. The research study was conducted jointly by the E-Governance Institute, School of Public Affairs and Administration at Rutgers University-Newark, and the Department of Public Administration at San Francisco State University.

Read more    05-21-2009

Multi-channel contact centers - a 311 telephone number, a city or county website, or walk-up help desks - provide citizens quick and easy access to local government. For elected leaders, these centers help you stay in touch with your constituents.

To help elected leaders better understand the role that these centers can play in connecting with constituents, and to help elected leaders understand the technologies that bring these centers to life, PTI has published the brief guide The Value of Multi-Channel Contact Centers: A Checklist for Local Elected Officials.

Read more    03-13-2009

Key documents and links concerning the Integrated Public Alert and Warning System (IPAWS) and the Commercial Mobile Alert System (CMAS) adopted in April 2008 by the Federal Communications Commission.

Members: Read more    03-06-2009

Please recommend additional resources for this list to the webmaster.

Research-Based Web Design & Usability Guidelines
The federal web usability book, updated in 2006 and available in print or PDF.

Universal Usability / Access by Design
This site houses an unabridged, online version of Access by Design: A Guide to Universal Usability for Web Designers by Sarah Horton.

Members: Read more    10-03-2008

2007-2008 Technology Solutions Awards: Web & E-Government provides examples of how several PTI member local governments are employing web technology.

Each example describes the problem or issue the local government needed to solve, details of how it addressed the problem, and the results of that solution or implementation.

These projects were submitted in the PTI 2007-2008 Technology Solutions Award competition. This annual program recognizes PTI members that have demonstrated how, through the use of technology, government has improved community services, improved internal operations or reduced costs.

Read more    06-27-2008

Please suggest additional sites to be listed here, to the webmaster.

Members: Read more    05-30-2008

2006-2007 Technology Solutions: Web and E-Government Services provides examples of how local governments are using web-based tools to improve services and electronic government operations.

Each example describes the problem or issue the local government needed to solve, details of how it addressed the problem, and the results of that solution or implementation.

These programs are specific to web services and were submitted as part of the PTI 2006-2007 Technology Solutions Award competition. This annual program recognizes PTI members that have demonstrated how, through the use of technology, local government has improved community services, improved internal operations or reduced costs.

Examples contained in this report:

Read more    07-13-2007

Use these links to find risk communication information and training materials. The links especially pertain to Message Mapping, a tool that enables public safety and environmental protection personnel to quickly and concisely deliver pertinent information in an emergency.

Read more    05-30-2007

In 2006-2007, the City and County of Denver engaged Forrester Research to evaluate the usability of a redesigned DenverGov.org website.

The consultants delivered a website “scorecard”, containing a heuristic analysis of the site’s value, navigation, presentation and trust elements, with research citations; and an 80-slide presentation illustrating personas, scenarios, task flows and recommendations for change.

Members: Read more    05-16-2007

This document provides a snapshot of the level of agency readiness for launch of a new website. Courtesy of City and County of Denver.

Members: Read more    05-14-2007

These 25 criteria are useful in evaluating site usability. Courtesy of City and County of Denver.

Members: Read more    05-14-2007

This document outlines the primary responsibilities of the Agency Information Specialist, who provides a common point of coordination, analysis, and reference for all content-related issues within an agency. Courtesy of City and County of Denver.

Members: Read more    05-01-2007

Three advisory reports cover “cross-channel design”—a consistent approach to customer experience via web, E-mail and telephone.

Members: Read more    05-01-2007