Web Management & E-Government Forum Leadership

Lead Facilitator
Byron West
Strategic Technology Advisor
303-234-9903

PTI Staff Member
Bennett Kobb, Director of Online Services
202-626-2443

05-01-2008

Commercial Mobile Alert System (CMAS)

Key PDF documents about the new Commercial Mobile Alert System (CMAS) adopted in April 2008 by the Federal Communications Commission (FCC), as discussed in the Web Management / eGovernment Forum meetings at the 2008 PTI Technology Leadership Conference

Web and public-safety staffs of local governments will want to familiarize themselves with this FCC decision.

FCC News Release Announcing CMAS

Text of FCC Report and Order Establishing CMAS

Statement on CMAS by FCC Commissioner Michael J. Copps

05-06-2008

2006-2007 Technology Solutions: Web & E-Government Services

2006-2007 Technology Solutions: Web and E-Government Services provides examples of how local governments are using web-based tools to improve services and electronic government operations.

Each example describes the problem or issue the local government needed to solve, details of how it addressed the problem, and the results of that solution or implementation.

These programs are specific to web services and were submitted as part of the PTI 2006-2007 Technology Solutions Award competition. This annual program recognizes PTI members that have demonstrated how, through the use of technology, local government has improved community services, improved internal operations or reduced costs.

Examples contained in this report:

Leveraging Web Services to Map 311 Calls (Chicago, IL)
Balanced Scorecard (Corpus Christi, TX)
Online Permitting System (Fort Worth, TX)
EGov – City Services Through the Internet (Fort Worth, TX)
CodeOps – Code Compliance Field Operations (Fort Worth, TX)
BookSpace: Improved Service for Library Reader Services (Hennepin County, MN)
District Court Trustee / My Case Information (Johnson County, KS)
Subscriber News Channels – Improving Communications and Streamlining Processes (Mesa, AZ)
SMART: Service Management & Resource Tracking System (Mesa, AZ)
Training Management System (Montgomery County, MD)
Web and IVR Integration for E-Commerce (Phoenix, AZ)
Library Management Program (Phoenix, AZ)
Electronic Billing Process (Phoenix, AZ)
Text-Resizing on Phoenix.gov (Phoenix, AZ)
Temporary Replacement for Ailing Web-based Benefit Electronic
Enrollment System (Phoenix, AZ)
Common Contact Us Page (Phoenix, AZ)
Neighborhood Association Web Services (Phoenix, AZ)
RFCA – Request for Council Action / Agenda Builder System (San Antonio, TX)
On-Line E-packets with Indexed Video Council/Commission Minutes (San Carlos, CA)
On-line Events Calendar (Santa Monica, CA)
Downtown Marketing Website (Scottsdale, AZ)
The Art of Building Community: SEATTLE CHANNEL Art Zone Project (Seattle, WA)
Internet Application Implementation (Seattle, WA)
Language Portal (Seattle, WA)
1Washtenaw RSS (Washtenaw County, MI)
On-line Open Enrollment (Washtenaw County, MI)
Improving Accessibility of Unified Government Web Site (Wyandotte County/Kansas City, KS)

Price: $25.00 for members and $50.00 for nonmembers.

Buy this publication with a credit card. See How to Use the PTI Store for ordering information.

07-13-2007

Risk Communication and Message Mapping Resources

Use these links to find risk communication information and training materials. The links especially pertain to Message Mapping, a tool that enables public safety and environmental protection personnel to quickly and concisely deliver pertinent information in an emergency.

Click for more...   05-30-2007

Website Review Case Study

In 2006-2007, the City and County of Denver engaged Forrester Research to evaluate the usability of a redesigned DenverGov.org website.

The consultants delivered a website “scorecard”, containing a heuristic analysis of the site’s value, navigation, presentation and trust elements, with research citations; and an 80-slide presentation illustrating personas, scenarios, task flows and recommendations for change.

Members: Click for more...   05-16-2007

Charting Agency Readiness for Website Launch

This document provides a snapshot of the level of agency readiness for launch of a new website. Courtesy of City and County of Denver.

Members: Click for more...   05-14-2007

Website Usability Scoring Example

These 25 criteria are useful in evaluating site usability. Courtesy of City and County of Denver.

Members: Click for more...   05-14-2007

Usability and Accessibility Links for Web Managers

Feel free to recommend resources for this list to the webmaster.

Usability

Research-Based Web Design & Usability Guidelines
The federal web usability book, updated in 2006 and available in print or PDF.

Universal Usability / Access by Design
This site houses an unabridged, online version of Access by Design: A Guide to Universal Usability for Web Designers by Sarah Horton.

Usability.gov
The federal government’s main usability site. See also Webcontent.gov, the guide to managing U.S. government websites.

Accessibility

City and County of Denver Web Accessibility Guidelines
An educational reference which outlines Denver’s approach to accessible Web design.

Cynthia Says
Cynthia Says is designed to identify errors in your content related to Section 508 standards and/or the WCAG guidelines.

05-14-2007

Agency Information Specialist: Roles & Responsibilities

This document outlines the primary responsibilities of the Agency Information Specialist, who provides a common point of coordination, analysis, and reference for all content-related issues within an agency. Courtesy of City and County of Denver.

Members: Click for more...   05-01-2007

Cross-Channel Customer Experience

Three advisory reports cover “cross-channel design”—a consistent approach to customer experience via web, E-mail and telephone.

Members: Click for more...   05-01-2007

Highlights: Web Management Forum Spring 2006 Meeting

Web Management Forum, 2006 Congress for Technology Leadership, Chicago, April 29-30, 2006

The Web Management Forum is the network of officials from PTI member cities and counties responsible for the delivery of web and E-gov services. Byron West, Director of Customer Information Services for the City and County of Denver, Colorado served as the meeting facilitator.

Members: Click for more...   04-30-2006