The CIO Council is composed of leading-edge Chief Information Officers and telecommunications directors from across the nation.

The council identifies and responds to emerging technology issues sometimes before the marketplace recognizes the opportunity or challenge. For example, the first two local governments to establish a web site in 1994 are longstanding members of this innovative consortium.

Read more    11-02-2006

Chair
Gail M. Roper, CIO
Raleigh, NC

Member, PTI Board of Directors

PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

08-07-2009     Send a link     Topics:  Council Leadership  Chief Information Officers (CIOs)     Print version

The Municipal & Utility Guidebook to Bringing Broadband Fiber Optics to Your Community is a free, comprehensive guide to the economic and quality-of-life benefits of robust fiber infrastructure. It examines in detail four communities that have successfully deployed fiber-to-the-home (FTTH) services to their citizens and businesses.

“This guidebook helps government leaders build a strong case for investing in FTTH infrastructure,” said Alan Shark, Executive Director of PTI. “With thorough analysis, interviews and painstaking research, it sets forth strategies that, if followed, will help American communities whose broadband needs are not being met by current market dynamics to prosper in the information age.”

Read more    09-09-2008

PTI Staff Contact: .(JavaScript must be enabled to view this email address), Executive Director, 202-626-2445.

"With this important new book, PTI brings much needed advice, support and companionship to the lonely government CIO!"
Bill Schrier, CTO, City of Seattle

CIO Leadership for Cities & Counties: Emerging Trends & Practices contains 30 chapters by 36 authors that address the transformation of the CIO role; CIO as innovator; IT governance; managing expectations; “green IT”, policy, security, legal issues and more.

The authors are leading local government CIOs, former CIOs and experts from the technology sector and academia.

Each chapter concludes with talking points or questions to help the reader retain key material.

Read more    04-30-2010

PTI, ICMA and AGCCE presented this webinar December 7, 2011.

Pulling departments into your contact center through your CRM: Learn how local government contact centers developed good relationships with departments through the reporting capabilities of their CRM.

Can a contact center CRM be the catalyst for process improvement throughout the organization? Can a CRM help a locality to spot trends or problems in neighborhoods?

Play or download webinar

12-07-2011     Send a link     Topics:  2011 Events  Chief Information Officers (CIOs)  Citizen Engagement     Print version

Local Government Technology Predictions for 2012

January 5, 2012, Alexandria, VA—Public Technology Institute (PTI) has identified its list of technology “ins and outs” – the solutions and practices that will impact the local government marketplace in 2012.

This list is based on interviews that PTI has conducted with local government IT executives as well as representatives of the technology vendor community who work with city and county governments.

“Many of the topics on this list PTI identified in 2011 and they will gain traction in 2012. Others are new, the result of how local government technology programs have dealt with resource constraints and the consumerization of government services,” said Alan Shark, PTI Executive Director.

What’s Out and What’s In for 2012

Read more    01-06-2012

by PTI Executive Director Alan Shark

Business intelligence from Web 2.0 applications can deliver strategic information, but are local governments using the information they collect effectively?

As more city and county governments experiment with better engaging residents and driving them to their central websites, many are asking how well the technology is delivering on its promise.

Read more at American City & County

08-06-2010     Send a link     Topics:  Chief Information Officers (CIOs)  Web Management & E-Government     Print version

This presentation outlines the national certification program for local government CIOs that PTI is presenting in partnership with Rutgers University's School of Public Affairs and Administration.

This 12-month certification program is designed to help executives develop the necessary skills to be a successful local government CIO, share knowledge and experience with peers and raise their professionalism as technology practitioners.

08-25-2010     Send a link     Topics:  CIO Education & Certification Programs  Chief Information Officers (CIOs)     Print version

A must for elected leaders and public managers wanting to master the art of Web 2.0 and Civic Media, aimed at better engaging citizens and government.

This handy, easy-to-read book is an excellent resource for better understanding how government can use social media tools. It includes discussion of citizen engagement, social media policies and metrics, and legal and ethical considerations.

The book contains the complete texts of the Google, YouTube, Twitter and Facebook terms of service.

07-28-2011     Send a link     Topics:  Chief Information Officers (CIOs)  Citizen Engagement  CIO Library     Print version

Because cyber security concerns are usually handled by Internet-focused industries and IT departments, local governments may not typically consider vulnerabilities of computer systems to unauthorized use or attack.

However, with the increased use of interconnected, Internet-based technology in the energy industry, and with recent attempts to harm energy sector control systems, cyber security is an increasing concern for energy assurance planners.

To mitigate the risk of cyber attack, it is necessary to harden computer and information systems by making them less vulnerable to external influences. This 15-page LEAP guidance document from PTI outlines cybersecurity standards, practices and concerns relevant to local energy assurance.

In October 2011, PTI presented a webinar on this topic.

Download this document

10-03-2011     Send a link     Topics:  Chief Information Officers (CIOs)  Energy Assurance     Print version

Clifford M. Clarke, PTI CIO

Protecting what you have, reducing risk and implementing well thought-out investments drive our list of the five tools that CIOs should embrace for 2011.

The five tools for 2011 are:

Read more    03-17-2011

Available Now at Amazon.com

Public Technology Institute has published CIO Leadership for State Governments: Emerging Trends and Practices, a book that illuminates the role of the state CIO, and shares leading technology practices and innovative programs in state government.

Published in partnership with the National Association of State CIOs (NASCIO), this is the first book written exclusively by and for the state CIO.

The book contains 26 chapters (328 pages) by 37 authors.

Read more

05-12-2011     Send a link     Topics:  Chief Information Officers (CIOs)  CIO Library     Print version

PTI and Deltek presented this analyst webinar on October 13, 2011.

In August and September 2011, PTI and Deltek conducted a national survey of local government CIOs and information technology IT directors.

The survey examined issues that IT agencies are facing today and their priorities for tomorrow. It considered the relationship between IT departments and vendors, and the impact of federal stimulus spending on local IT.

Deltek’s Chris Dixon and PTI’s Alan Shark examined the results from the State of City and County IT 2011 National Survey and analyzed the indications for state and local markets.

Members: Read more    09-15-2011

PTI and the National League of Cities are producing a series of City Practice Briefs which provide abstracts of city technology initiatives on targeted topics.

The latest brief, Investing In Your City’s IT Infrastructure, provides examples of how cities are expanding their technology infrastructure—with handheld devices for employees in the field, Wi-Fi networks, cloud computing—and changing the way city governments provide services.

This City Practice Brief is now available in PDF format from the NLC website.

01-07-2011     Send a link     Topics:  Chief Information Officers (CIOs)     Print version

Local government is struggling to continue delivering efficient and effective public services using traditional municipal service delivery structures.

In this new book from Public Technology Institute, an internationally renowned academic and a local practitioner combine insights and experiences to aid stakeholders in assessing public service delivery alternatives.

The authors align the characteristics of each municipal service with the advantages and disadvantages of alternative service delivery mechanisms. Their framework is straightforward and goes well beyond the simplistic assumptions of economies of scale.

Their analysis — leading to a performance-based service delivery framework—casts a critical eye on common misconceptions.

Read more    04-20-2011

The new report M-Government: Mobile Technologies for Responsive Governments and Connected Societies aims to foster better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to sustain public sector innovation and transform public service delivery.

The 150-page report also provides examples of mobile government services in these areas:

Read more    10-31-2011

“Security is still a concern.”

“Our only consideration for cloud computing at this time would be for email.”

“Issues to be resolved include: Where does data reside (in US)? Who, in the Cloud, has privileged access to our data - Cloud providers are not giving sufficient answers to this question.”

Read more    04-20-2010

Call for Authors

CIO Leadership for Public Safety Communications: A Practical Guide for the Next Generation of Technology Thought Leaders

Author Guidelines and Proposed Sections & Chapters

"Public safety leaders will need to learn and know much more about technology and trends, while technology managers will need to learn much more about leadership and the human element."

Background

The Public Technology Institute (PTI) based in Washington, D.C., supported in part by the Public Safety Foundation of America and with active participation from APCO International will publish a new book in based on the highly successful CIO Leadership for Cities and Counties, currently available from Amazon.com and used by over four universities as a textbook, as well as the just released CIO Leadership for State Governments.

Read more    01-06-2012

PTI Staff Contact: Dale Bowen, 202-626-2456.

Using technology tools that promote transparency in municipal government is the leading technology topic of interest to local officials, according to a brief survey of National League of Cities (NLC) and Public Technology Institute (PTI) members.

Read more    02-01-2010

PTI Staff Contact: Dale Bowen, 202-626-2456.

Web 2.0 technologies and social media tools are becoming more of an option for local governments to use as a platform for enhanced citizen engagement.

In August 2009, PTI conducted a survey of local governments about their use of and experiences with Web 2.0. The survey was sent to local government IT executives, e-government directors and web managers.

Three hundred fifty U.S. cities and counties were asked to participate in the survey, with 15 percent responding.

A report summarizing the survey findings is available to PTI members.

Members: Read more    09-21-2009

On November 18, 2009, the Federal Communications Commission issued a landmark Declaratory Ruling on the authority of local governments to regulate the siting and permitting of wireless antenna facilities. The ruling is effective immediately. Local governments should be aware of the key timelines established by the ruling.

PTI offers members a 17-page analysis of this important FCC decision.

Members: Read more    11-24-2009

This report by Beverly B. Kothe of MarketWise, Inc., contains the findings of a study conducted for the City of Charlotte, North Carolina in late 2006.

The intent of the study was to help leaders learn how the city is using technology to meet citizen needs, and to identify emerging needs or trends that the city can address using technology.

Members: Read more    06-14-2007

Downloads and links for the information technology plans of local government PTI members.

To include yours, please contact Dale Bowen or Bennett Kobb at PTI.

Frederick County, MD Technology Strategic Plan, Revised April 2008

New York City PlanIT: Technology Plan 2008

New York City Housing Authority (NYCHA) IT Strategic Plan

Scottsdale, AZ Strategic Plan 2008

Members: Read more    10-10-2008