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For some webinars, we provide PDF files of the presentations made. Download these PDF files to your own computer or network, then open them in Adobe Reader or compatible viewer software such as Foxit Reader, Apple Preview or Evince.

12-16-2011     Send a link     Topics:  Help  2011 Events  2010 Events  2009 Events  2008 Events  2007 Events     Print version

PTI, ICMA and AGCCE presented this webinar December 7, 2011.

Pulling departments into your contact center through your CRM: Learn how local government contact centers developed good relationships with departments through the reporting capabilities of their CRM.

Can a contact center CRM be the catalyst for process improvement throughout the organization? Can a CRM help a locality to spot trends or problems in neighborhoods?

Play or download webinar

12-07-2011     Send a link     Topics:  2011 Events  Chief Information Officers (CIOs)  Citizen Engagement     Print version

PTI presented this webinar November 2, 2011, with the Association of Government Contact Center Employees and the International City/County Management Association.

Hurricane season is almost over and many of us are wondering what this winter will bring, remembering once-in-a-lifetime snow storms in recent years.

This webinar and discussion concerned how two call centers dealt with the effects of Hurricane Irene and how one contact center dealt with a paralyzing snowstorm in 2009.

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10-28-2011     Send a link     Topics:  2011 Events  Public Safety Technology  Web Management & E-Government     Print version

PTI and the Emergency Management Forum presented this webinar on October 12, 2011.

The topic was planning to respond and recover from energy emergencies resulting from both natural and man-made disasters, as described in Local Government Energy Assurance Guidelines Version 2.0.

Presenters included PTI’s Ronda Mosley and Strategic Advisors Steve Foute and George Burmeister.

A live meeting recording, audio files and slides are now available for download, courtesy of the Emergency Management Forum.

Visit this webinar page

10-13-2011     Send a link     Topics:  2011 Events  Energy Assurance     Print version

PTI presented this webinar on October 27, 2011.

Public Technology Institute has announced the city and county governments that are designated Citizen-Engaged Communities for 2011-2013.

This webinar provided an overview of the 2011–2013 designation program and what makes for effective multi-channel contact with the public. Officials from two 2011-2013 designated governments, Durham, NC and Santa Monica, CA highlighted their initiatives.

Facilitator: Susan Cable, Program Manager, PTI’s Citzen-Engaged Community Designation Program
Presenters: Kerry Goode, CIO and Director, Technology Solutions Department, Durham, NC
Jory Wolf, CIO, Santa Monica, CA

Play or download webinar

10-28-2011     Send a link     Topics:  2011 Events  Citizen Engagement     Print version

PTI presented this webinar October 18, 2011.

Because cyber security concerns are usually handled by Internet-focused industries and IT departments, local governments may not typically consider vulnerabilities of computer systems to unauthorized use or attack.

However, with the increased use of interconnected, Internet-based technology in the energy industry, and with recent attempts to harm energy sector control systems, cyber security is an increasing concern for energy assurance planners.

To mitigate the risk of cyber attack, it is necessary to harden computer and information systems by making them less vulnerable to external influences.

This webinar walked through the new 15-page LEAP guidance document from PTI that outlines cybersecurity standards, practices and concerns relevant to local energy assurance.

PTI created the guidance document and this webinar as part of its efforts to promote cybersecurity during National Cybersecurity month, October 2011.

Facilitator: Ronda Mosley, Assistant Executive Director for Research and Government Services, PTI
Presenter: Mark Lesiw, Associate, The Cadmus Group, Inc.

Play or download webinar

10-18-2011     Send a link     Topics:  2011 Events  Energy Assurance     Print version

PTI presented this webinar on December 14, 2011.

The infrastructure of a local community consists of many elements, including electricity transmission lines and distribution systems, gas pipelines and storage facilities, water and sewer systems, communication lines, transportation systems, medical and emergency facilities, telephone switching stations, and cell towers.

A disruption in any one asset or system — such as the electricity delivery system — could affect the infrastructure of many other critical systems and, in turn, could disrupt numerous essential services, including those that facilitate infrastructure repair and restoration.

When developing energy assurance plans, local governments will want to identify energy interdependencies at the local, State, regional, and national levels and examine how they may affect local critical infrastructures. The LEAP publication Introduction to Energy Infrastructure Interdependencies supports these efforts.

Download this publication     Play or download webinar

12-15-2011     Send a link     Topics:  2011 Events  Energy Assurance     Print version

PTI and Deltek presented this analyst webinar on October 13, 2011.

In August and September 2011, PTI and Deltek conducted a national survey of local government CIOs and information technology IT directors.

The survey examined issues that IT agencies are facing today and their priorities for tomorrow. It considered the relationship between IT departments and vendors, and the impact of federal stimulus spending on local IT.

Deltek’s Chris Dixon and PTI’s Alan Shark examined the results from the State of City and County IT 2011 National Survey and analyzed the indications for state and local markets.

Members: Read more    09-15-2011

PTI and Esri presented this webinar on October 19, 2011.

The webinar focused on how Community Analyst is helping government agencies, civic organizations and other groups make informed decisions about projects and issues that affect their areas by providing access to interactive maps and data about demographics, the economy, health, education and more.

The City of Hyattsville, MD explained how it successfully used the product to help benchmark and compare neighborhoods and to assist with funding applications.

Facilitator: Alan Shark, Executive Director, Public Technology Institute

Presenter: Brenda Wolfe, Community Analyst Product Manager, Esri

View this webinar

10-13-2011     Send a link     Topics:  2011 Events  Geospatial Information Systems (GIS)     Print version

PTI and the Department of Energy presented this webinar July 28, 2011.

PTI’s Smart Grid 101 for Local Governments webinar builds on our recently released Smart Grid guidance document. At this PTI and Department of Energy webinar, you’ll learn about the role of the smart grid in energy assurance.

Learn how the smart grid can:

• Communicate price variations directly to intelligent devices inside homes and businesses
• Help educate consumers on the environmental impacts of their energy consumption
• Pave the way for plug-in electric vehicles
• Help utilities respond to electric outages and even implement self-healing systems that reroute power around trouble spots.

Download this presentation [PDF]

08-03-2011     Send a link     Topics:  2011 Events  Energy Assurance     Print version

PTI and the National Association of State Chief Information Officers (NASCIO) presented this webinar on January 20, 2011.

This webinar looked at the state and local government technology landscape for 2011, as these governments continue to face daunting challenges when it comes to securing the financial resources needed for effective technology management.

Webinar Materials

State IT in the New Tough Times: Priorities, Issues and Trends
Doug Robinson, Executive Director, NASCIO

What City & County Governments Can Expect in 2011 with Technology
Alan Shark, Executive Director, PTI

01-20-2011     Send a link     Topics:  2011 Events     Print version

Get in the Game: From e-Government to Mobile Government
Susan Cable, Program Manager,
PTI Citizen-Engaged Communities Designation Program
Chris Longshore, IS Manager, Arvada, Colorado

Cyber Security Concerns for Local Government Energy Assurance Planning
Mark Lesiw, Associate, The Cadmus Group, Inc.

Public Safety Answering Points
Stephen J. Wisely, Director, Comm Center & 9-1-1 Services,
APCO International

NG911 and the States, Daryl Branson, Colorado 9-1-1 Resource Center

Results of the 2011 State & County IT National Survey
Chris Dixon, Manager, State & Local Industry Analysis, Deltek INPUT

10-12-2011     Send a link     Topics:  2011 Events     Print version

PTI presented this webinar on September 14, 2011.

Local governments play an important communications role during any emergency, and energy emergencies are no exception.

When energy delivery or availability is compromised, it is essential that the public be informed of the details and impact of the disruption.

Fostering a relationship with the media before, during, and after an energy emergency will help ensure that local governments can provide timely and accurate information about the emergency.

Read more    09-14-2011

PTI, NACo and NLC presented this webinar on April 18, 2011.

Exploring the use of cloud computing is one of the top trends in local government.

What is cloud computing? What is it not? Is your organization already "in the cloud?" What strategies does your government need to be successful when moving to the cloud?

Download presentations:

Microsoft Cloud Services [PDF]
Richard McKinney, Government Technology Advisor, Microsoft State & Local Government

The Cloud: Get Your Head Out & Get Your Technology In! [PDF]
Phil Bertolini, Deputy County Executive/CIO, Oakland County MI

Cloud Computing - City of Alexandria, VA [PDF]
Tom Trobridge, Alexandria CIO / IT Director

04-04-2011     Send a link     Topics:  2011 Events     Print version

PTI presented this webinar June 1, 2011.

Building upon early efforts to enhance situational awareness during emergencies, the Cincinnati Fire Department surveyed internal and external stakeholders from a host of first responder disciplines to identify critical infrastructure and key resources which were deemed integral to responding to a catastrophic emergency.

Read more    06-01-2011

Energy 101: Key Energy Concepts for Local Governments is now available at no charge. It provides an overview of energy resources and describes how various forms of energy are obtained, distributed and used within and outside jurisdictions.

This publication will help answer questions you may have in creating your energy assurance plan.

The illustrated PDF was produced by PTI’s Local Government Energy Assurance Planning (LEAP) program with the support of the Department of Energy. See also Smart Grid 101 for Local Governments.

Download this document    Play or download webinar    Download webinar slides

09-02-2011     Send a link     Topics:  2011 Events  Energy Assurance     Print version

PTI and the National League of Cities presented this webinar February 28, 2011.

In these tough economic times, local elected leaders continue to face difficult decisions when it comes to budget-making and priority-setting for city programs.

This one-hour webinar examined how current trends will influence local government IT in 2011. It highlighted "what’s in and what’s out" in technology tools and services used at the local level.

Alan Shark, Executive Director of PTI explains, “Cloud computing, shared services and regional cooperation are all tools of local government technology that elected leaders will be hearing about as they work with city staff in the coming year.”

With: Andy Huckaba, Councilmember, Lenexa, KS and Chair, NLC Information Technology and Communications Committee; and Alan Shark, PTI

Webinar Materials

Recorded Webinar [WMV]    Huckaba presentation [PDF]    Shark presentation [PDF]

03-04-2011     Send a link     Topics:  2011 Events     Print version

PTI and and Technology Transition Corporation presented this webinar May 17, 2011.

With support from local leaders, businesses across the U.S. are using hydrogen fuel cells today. Learn how Fortune 100 companies like Coke, FedEx, Nissan and Sierra Nevada are using this technology, and how state and regional elected officials, permitting officials, first responders, and other local leaders were involved.

You’ll also learn about successful legislation that increased the number of hydrogen fuel cell projects in their jurisdiction. Learn from their successes, and get the tools you need to bolster your local economy.

Read more    05-10-2011