PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

City and county travel and training budgets are being cut, and in many cases eliminated. During today’s climate of “do more with less,” local government executives and technology practitioners, perhaps now more than ever, need access to educational programming via their desktop.

GoGovTV meets that need! GoGovTV is the online technology education and training series for local governments.

Read more    10-25-2010

Wednesday, February 8, 2012, 1:00 PM ET

What should your local government call center be tracking and what is the best way to do it? Is average talk time an important measurement? What does your abandon rate tell you? And what can aux time versus unavailable time tell you?

This free webinar will help to answer these and other questions relating to local government call center metrics. The webinar is presented by AGCCE, ICMA and PTI.

Register for this February 8 webinar

11-15-2011     Send a link     Topics:  Coming Events  Citizen Engagement     Print version

Wednesday, February 22, 2012, 2:00 PM ET

A robust local economy is vital for overall national economic development and global competitiveness. One of the tools to achieving this is a strong telecommunications infrastructure that can support innovative approaches to the ways governments do business.

Read more    02-01-2012

Wednesday, April 4, 2012, 1:00 PM ET

Does channel shifting result in fewer calls or is it just a way to reach a different generation?

Channel shifting describes the various ways local government contact centers interact with callers and how it is shifting from just telephone calls, from self-service on the web to interactive chats to E-mails or receiving information from mobile devices. But will channel shifting really cause call volume to drop?

This free webinar is presented by AGCCE, ICMA and PTI.

Register for this April 4 webinar

11-15-2011     Send a link     Topics:  Coming Events  Citizen Engagement     Print version

PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

PTI announces the 2012 CIO & Leadership Summit East, May 17–18 in Boston, MA — Celebrating the theme of the CIO as Chief “Innovation” Officer!

This invitation-only summit brings together an intimate number of local government technology executives to learn and to share.

Read more    02-06-2012

The 2012 PTI Technology Leadership Conference will be held October 21-23 in San Diego, California. It will be co-located with the 2012 NASCIO Annual Conference, as part of efforts by both organizations to foster collaboration and information sharing among local and state government IT executives.

Read more    01-30-2012