Public Technology Institute is pleased to announce the city and county governments designated Citizen-Engaged Communities for 2011-2013.

Government contact centers have become the face of government to the public. Local governments are challenged today to provide centralized citizen contact centers that effectively utilize new technology for fast, friendly and responsive service.

This seamless service must engage citizens through multi-channels, empower citizens by enabling direct interaction, and then demonstrate accountability through performance reporting, not just for calls but also for service delivery.

Read more    10-17-2011

PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

Members: See detailed descriptions of winning projects at this link.

Public Technology Institute (PTI) and the Alfred P. Sloan Foundation are recognizing 17 city, county and state governments as U.S. leaders in the innovative application of Web 2.0 technologies and civic/social media tools to achieve impressive results in citizen engagement, government accountability and operational efficiencies.

Read more    05-23-2011

PTI presented this webinar on October 27, 2011.

Public Technology Institute has announced the city and county governments that are designated Citizen-Engaged Communities for 2011-2013.

This webinar provided an overview of the 2011–2013 designation program and what makes for effective multi-channel contact with the public. Officials from two 2011-2013 designated governments, Durham, NC and Santa Monica, CA highlighted their initiatives.

Facilitator: Susan Cable, Program Manager, PTI’s Citzen-Engaged Community Designation Program
Presenters: Kerry Goode, CIO and Director, Technology Solutions Department, Durham, NC
Jory Wolf, CIO, Santa Monica, CA

Play or download webinar

10-28-2011     Send a link     Topics:  2011 Events  Citizen Engagement  Citizen-Engaged Communities     Print version

PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

All of the recognized state and local governments utilize multiple and diverse Web 2.0 technologies and social media. The following links and summaries are for those applications they consider most successful.

Members: Read more    06-01-2011

PTI Staff Contacts: .(JavaScript must be enabled to view this email address), 281-277-3238 and .(JavaScript must be enabled to view this email address), 202-626-2456.

See all PTI resources on Citizen Engagement.

Washington, DC, June 1, 2010 – Public Technology Institute (PTI) has designated nine local governments from across the U.S. as “Citizen-Engaged Communities” for their efforts to provide the public with multi-channel (web, civic media, Interactive Voice Response, 311/call agents) access to government services and information.

PTI’s Citizen-Engaged Communities Designation Program challenges local government to achieve high standards in citizen participation, seamless service delivery and democratic accountability.

Read more    06-01-2010