PTI Member Jurisdictions

Alexandria, VA
Ankeny, IA
Arlington County, VA
Austin, TX
Barcelona, Spain   International Member
Barnstable County, MA
Bellevue, WA
Benbrook, TX
Boston, MA
Bremerhaven, Germany   International Member
Buffalo County, NE
Casper, WY
Chapel Hill, NC
Charlotte, NC
Cincinnati, OH
Collier County, FL
Cork, Ireland   International Member
Cork County, Ireland   International Member
Corpus Christi, TX
Culver City, CA
Dallas, TX
Dayton, OH
Des Moines, IA
Denver, CO
Dubuque, IA
Durham, NC
Fairfax County, VA
Fairfield, CA
Flagstaff, AZ
Fort Wayne, IN
Fort Worth, TX
Frederick County, MD
Greensboro, NC
Guilford County, NC
Hampton, VA
Houston, TX
Indianapolis, IN
Johnson County, KS
Kansas City, MO
Lafayette, LA
Lincoln, NE
Long Beach, CA
Los Alamos County, NM
Los Angeles County, CA
Mesa, AZ
Minneapolis, MN
Montgomery County, MD
Montrose, CO
New Orleans, LA
New York, NY
Newport News, VA
North Kingstown, RI
North Las Vegas, NV
Oakland, CA
Olathe, KS
Overland Park, KS
Philadelphia, PA
Phoenix, AZ
Portland, OR
Raleigh, NC
Richmond, CA
Rockville, MD
Saarbrücken, Germany   International Member
Sacramento, CA
San Antonio, TX
San Carlos, CA
San Diego, CA
San Jose, CA
Santa Barbara County, CA
Santa Monica, CA
Scottsdale, AZ
Seattle, WA
Sedona, AZ
Sedgwick County, KS
South Sioux City, NE
State College, PA
Tallahassee, FL
Tucson, AZ
University City, MO
Upper Arlington, OH
Uppsala, Sweden   International Member
Urbandale, IA
Virginia Beach, VA
Washington, D.C.
Washtenaw County, MI
West Des Moines, IA
Winston-Salem, NC
Wyandotte County/Kansas City, KS

06-30-2009

About GoGovTV Webinars

City and county travel and training budgets are being cut, and in many cases eliminated. During today’s climate of “do more with less,” local government executives and technology practitioners, perhaps now more than ever, need access to educational programming via their desktop.

GoGovTV meets that need! GoGovTV is the online technology education and training series for local governments.

Click for more...   06-11-2009

Corporate Partners

About PTI Corporate Partners      See Corporate Partner Technology Solutions

Click for more...   05-20-2009

Technology Matters

PTI Technology Matters is a free weekly E-mail summary of technology news from around the Web, focused on the Institute’s key interest areas.

Click for more...   04-22-2009

CIO Council Leadership

Chair
Gail M. Roper, CIO
City of Austin, Texas

Vice Chair
David Behen, Deputy County Administrator & CIO
Washtenaw County, Michigan

PTI Staff Member
Dale Bowen, Assistant Executive Director for Program Development
202-626-2456

03-16-2009

Contact Us

Public Technology Institute
1301 Pennsylvania Avenue N.W., Suite 830
Washington, D.C. 20004

Tel 202-626-2400     Toll-Free 866-664-6368
Fax 202-626-2498     info@pti.org

Building Location

1301 Pennsylvania Avenue N.W. is next to Freedom Plaza and near the White House. See our exact location on this Google Map.

The nearest Metro subway stations are Metro Center and Federal Triangle.

03-07-2009

How to Use the PTI Store

Most of the items in the PTI Store are PDF files for you to download and use with the Adobe Reader or compatible viewer software such as Sumatra, Foxit Reader or others shown at PDFReaders.org.

You need this software on your computer in order to use the files. Unless otherwise indicated, no physical items will be shipped.

PTI members may download new PDF publications free for 30 days after the publication is released. (Recent Solutions Awards publications are free to members year-round.)

Members should login with their PTI username and password in order to download the free publication. A username and password are not required to purchase a publication.

Click for more...   03-02-2009

Alan R. Shark, PTI Executive Director

Dr. Alan R. Shark is Public Technology Institute’s executive director/CEO.

His career has spanned over 25 years as a highly recognized leader in both the nonprofit management and technology fields, with an emphasis on technology applications for business and government.

As part of a special strategic partnership between PTI and Rutgers University’s School of Public Affairs and Administration, Dr. Shark serves as an assistant professor for public affairs and administration. Among the many areas of responsibility, he teaches a master levels course on technology and public administration.

Click for more...   01-08-2009

Sustainability Council Leadership

The Sustainability Council leadership consists of a chair, two vice chairs, and PTI’s sustainability staff member.

Click for more...   11-10-2008

Costis Toregas, President Emeritus

Costis Toregas served as PTI’s CEO for 18 years, 32 in all with PTI. He is a Fellow and the chair of the National Academy of Public Administration’s standing panel on Social Equity in Governance.

He is an adjunct faculty member in the school of Public Policy and Public Administration at George Washington University (GW), a Lead Research Scientist in the GW Department of Computer Science, and a founder and principal of the Global Consortium for Sustainable Solutions.

Dr. Toregas holds Ph.D and M.S. degrees in Environmental Systems Engineering and a B.S. in Electrical Engineering from Cornell University.

In Search of the Big Idea is a reflection on Dr. Toregas’ career, as published in Government Technology magazine.

10-02-2008

Introducing PTI

Public Technology Institute (PTI) is a national, not-for-profit member-supported organization based in Washington, D.C.

As the only technology organization created by and for cities and counties, PTI works with a core network of leading local government officials—the PTI membership—to identify opportunities for technology research, to share solutions and recognize member achievements, and develop best practices that address the technology management, governance and policy issues that impact local government.

Officials from PTI member governments participate in Councils and Forums that address specific technology areas. Through partnerships with industry, federal agencies and other governmental organizations, PTI shares the results of its activities and the expertise of its members with the broader audience of the more than 30,000 U.S. cities and counties.

10-01-2008

Citizen Engaged Community Designation Program

PTI’s Citizen Engaged Community is a special designation program that will provide multi-channel government contact centers with:

• A Roadmap for Success     • Process and Technology Support     • National Recognition

Local governments are challenged today to provide centralized citizen contact centers that effectively utilize new technology for fast, friendly and responsive service.

This seamless service must engage citizens through multi-channels, empower citizens by enabling direct interaction, and then demonstrate accountability through performance reporting, not just for calls but also for service delivery.

Click for more...   07-31-2008

City & County Government Technology Jobs

Public Technology Institute introduces PublicTechJobs.com, a jobs board that enables local government agencies to reach job seekers looking for technology related positions.

PTI members receive a discount rate on postings or other services they purchase from the site.

How do I get a password on PublicTechJobs.com?

Register at Create Employer Account or Create Job Seeker Account.

How do I know if my job was posted?

Just click on View Jobs.

05-30-2008

Web Management & E-Government Forum Leadership

Lead Facilitator
Byron West
Strategic Technology Advisor
303-234-9903

PTI Staff Member
Bennett Kobb, Director of Online Services
202-626-2443

05-01-2008

Jurisdiction (City/County) Membership

All municipal and county governments are welcome to become PTI members.

When a jurisdiction joins PTI, all officials and staff have access to the benefits of membership.

Download the Jurisdiction Membership Application [PDF].

PTI's annual Technology Support Services are based on U.S. Census City and County estimates of jurisdiction population.

Click for more...   03-12-2008

Inside PTI

Inside PTI is a bimonthly E-mail newsletter that keeps you informed on what’s happening at PTI and within its membership community.

It includes council and forum news, an events calendar, highlights of PTI projects and publications, and more. Inside PTI is included with your PTI membership.

07-03-2007

Membership Contact

Questions about PTI membership? Please contact memservices@pti.org and your question will be answered by our membership services personnel.

06-27-2007

Health Care IT Task Force Leadership

Dale Bowen, Director of Professional Development
202-626-2456

03-02-2007

Benefits of Membership

Through collective research and development efforts in its member jurisdictions, PTI creates and advances technology-based products, services and enterprises for all cities and counties.

Discover the benefits of PTI membership, listed below.

Or go directly to How to Join.

03-01-2007

PTI Federal Partners

PTI is engaged with multiple federal agencies to conduct pilot projects and in-depth research regarding issues of critical importance to our local government members, and for the benefit of the broader local government audience.

Should you have questions about PTI’s Federal Partners Program please contact Senior Director for Research Programs Ronda Mosley.

PTI wishes to thank the following federal agencies for their support and for their innovative spirit.

01-01-2007

Transportation Council Leadership

Chair
Patti Boekamp, Director of Engineering and Capital Projects
San Diego, California

PTI Staff Member
Dale Bowen, Assistant Executive Director for Program Development
202-626-2456

11-06-2006

Public Safety Technology & Homeland Security Council Leadership

The Public Safety Technology and Homeland Security Council addresses the challenging issues facing cities and counties as they seek to improve service delivery through the deployment of new public safety technologies.

Click for more...   09-30-2006

International City/County Management Association (ICMA)

The International City/County Management Association is the premier local government leadership and management organization.

Founded in 1914, ICMA’s mission is to create excellence in local governance by advocating and developing the professional management of local government worldwide.

In addition to support for its 8,200 members, ICMA provides publications, data, information, technical assistance, and training and professional development to thousands of city, town and county experts and other individuals throughout the world.

09-13-2006

National League of Cities (NLC)

The National League of Cities is the oldest and largest national organization representing municipal governments throughout the United States.

Working in partnership with the 49 state municipal leagues, the National League of Cities serves as a resource to and an advocate for the more than 18,000 cities, villages, and towns it represents.

More than 1,600 municipalities of all sizes pay dues to NLC and actively participate as leaders and voting members in the organization.

09-13-2006

National Association of Counties (NACo)

The National Association of Counties (NACo) is the only national organization that represents county governments in the United States. Founded in 1935, NACo provides essential services to the nation’s 3,066 counties.

NACo advances issues with a unified voice before the federal government, improves the public’s understanding of county government, assists counties in finding and sharing innovative solutions through education and research and provides value-added services to save counties and taxpayers money.

09-11-2006

GIS Forum Leadership

Facilitator
Alan Leidner, Senior Associate, Booz Allen Hamilton
PTI Strategic Advisor

PTI Staff Member
Dale Bowen, Director of Professional Development, 202-626-2456

08-01-2006

Sustainability Council Mission

The Sustainability Council offers a combination of experience, skills, and expertise to help local governments:

Click for more...   06-01-2006

CIO as Leader & Change Agent in Tough Times

Tuesday, July 14, 2009, 2:00-3:00 PM ET

There can be a silver lining in the dark cloud of the economic climate that technology executives are currently facing. Difficult decisions must be made regarding budgets, staffing and resource allocation.

However, with the difficult times also comes the opportunity for CIOs to develop new strategies for service delivery, to re-examine IT governance models and the role IT plays in the entire enterprise, and to re-tool the IT organization to make it more effective.

Click for more...   06-30-2009

CIO Leadership for Cities & Counties

"With this important new book, PTI brings much needed advice, support and companionship to the lonely government CIO!”
- Bill Schrier, CTO, City of Seattle

CIO Leadership for Cities & Counties: Emerging Trends & Practices is designed to help local elected leaders, city and county managers and chief information officers (CIOs) navigate the major technology, management and policy issues they face in a constantly changing environment.

The book contains 30 chapters by 36 authors that address the transformation of the CIO role; CIO as innovator; IT governance; managing expectations; ‘green IT’, policy, security and more.

Click for more...   06-26-2009

Board of Directors

The PTI Board of Directors is composed of nine seats. Each of PTI’s sponsoring organizations holds one seat on the Board of Directors.

Five seats are held by representatives of the PTI local government membership and one seat by an industry representative.

Click for more...   06-25-2009

Update on Broadband Stimulus Funds for Local Government

Tuesday, July 7, 2009, 2:00-3:00 PM ET

This no-charge webinar will review the rules that local governments must follow for the construction and operation of “ready to go” wired and wireless broadband systems, and for providing broadband networks and community support facilities to public safety, schools, libraries, medical and health-care providers, community colleges and job-creating strategic facilities.

Click for more...   06-25-2009

PTI Provides Grant Writing & Matching Service

PTI has joined forces with powerhouse Randall Funding and Development, Inc. to bring you grant writing and grant research services at amazing rates.

By joining this effort, your local government will obtain proven, state-of-the-art grant writing and research services that will push your programs into the next level.

Click for more...   06-18-2009

Forensic Toolkit Boot Camp thru 7/20

Online Mon & and Weds nights 7:00-10:00 PM ET through July 20, 2009

Bonus: FTK full version dongle of your choice included for all 10 students
Course Price: $2,995.00

Click for more...   06-17-2009

Local Government Energy Assurance Guidelines

A soft-cover full-color edition of the PTI publication Local Government Energy Assurance Guidelines is now available for $33.49 on Amazon.com at this link. The publication helps city and county officials to address energy assurance and security concerns for mission-critical government facilities.

"Protecting and enhancing the resiliency of the energy sector from natural and human-caused disasters requires local governments to be vigilant and aware of the interdependencies of the system," said PTI executive director Alan Shark. "This guide provides a valuable resource for local governments as they examine and enhance their energy assurance efforts."

Click for more...   06-15-2009

Local Government Energy Assurance Workshop & Tabletop Exercise

On May 12, 2009, the U.S. Department of Energy (DOE), Office of Electricity Delivery and Energy Reliability (OE) and Public Technology Institute (PTI) co-hosted the Local Government Energy Assurance Workshop and Tabletop Exercise in San Diego, California.

Since local governments are on the front line of emergency response, understanding their roles and how they interact with state and federal government is paramount to effective energy emergency response and recovery.

Click for more...   06-15-2009

Los Angeles County Solar Map Portal

July 9, 2009, 2:00-3:00 PM ET

This webinar will explore a GIS portal that provides a single place on the Internet for residents and businesses in Los Angeles County, CA to find information needed to install a solar photovoltaic (PV) system.

Click for more...   06-15-2009

New Survey Reports Progress of Sustainability Efforts in California

To help local officials in California successfully develop and implement sustainability plans, Public Technology Institute (PTI) and the California Sustainability Alliance conducted a survey of California cities to determine their needs for sustainability benchmarking tools.

Click for more...   06-12-2009

Thank You 2009 Conference Participants

Thank You to attendees, presenters, awardees, sponsors, partners and exhibitors at PTI’s Technology Solutions & Innovations Conference & Exposition in San Diego, CA, May 11-14, 2009. Find photos and presentations at the link below.

Click for more...   06-11-2009

APCO International Conference & Expo

August 16-20, 2009

APCO International Annual Conference & Expo, Las Vegas, NV. Visit PTI at Booth #310.

PTI Executive Director Dr. Alan Shark will be presenting at the Leadership Symposium during this event on August 20.

The Association of Public-Safety Communications Officials (APCO) is the world’s largest organization dedicated to public safety communications.

06-10-2009

Optimizing Software Implementations

Wednesday, August 12, 2009, 2:00-3:30 PM ET

Many local governments are undertaking implementations of new software applications such as new financial, accounting, billing, and payroll systems hoping to reap cost savings and operational efficiencies. However, without careful planning, these benefits may not be realized.

Click for more...   06-09-2009

PTI and Virtual GIS Community

July 21, repeats July 24, both 2:00-3:00 PM ET

Officials are invited to participate in this online discussion to ID GIS activities for PTI to focus on in the coming months. Topics that have received interest include:

Click for more...   06-09-2009

The Opportunities Hydrogen Offers Your Community

Thursday, July 16, 2009, 2:00-3:00 PM ET

This webinar will inform local officials about the long-term benefits and near-term realities of hydrogen and fuel cell technologies.

Click for more...   06-09-2009

Nonprofit Partner List

These leading organizations are Nonprofit Partners of Public Technology Institute:

06-08-2009

Best Practices in 311/CRM

Best Practices in 311/CRM: What Recent Research Shows about Successful Implementation

PTI and other leading national organizations have created a list of twelve best practices for local governments to consider for the planning, development and implementation of 311/CRM systems.

Download this item now [PDF]

06-04-2009

PTI Program Recognizes Local Governments for Social Networking

Washington, D.C., April 6, 2009 - Public Technology Institute (PTI) announced today the launch of a new program that will recognize city and county governments that use Web 2.0/social networking-type technologies to reach out to citizens.

Local governments are expanding their use of Web 2.0/social networking-type technologies. The reason: to inform the public about issues impacting the community and the public’s quality of life and to encourage collaboration with and engage the public in government decisionmaking.

Click for more...   06-01-2009

DC, Portland OR, NYC, New Orleans & LA in Top E-Gov Rankings

Rutgers - SFSU Municipal E-Governance Survey Ranks Washington DC #1

A national survey of city websites has identified Washington, DC as the top-ranked city in the performance of municipal E-governance. The research study was conducted jointly by the E-Governance Institute, School of Public Affairs and Administration at Rutgers University-Newark, and the Department of Public Administration at San Francisco State University.

Click for more...   05-21-2009

Rapid Deployment Energy Efficiency Toolkit

The U.S. EPA has released the Rapid Deployment Energy Efficiency (RDEE) Toolkit Implementation Guide - Phase I.

The Implementation Guide provides states and local governments with the information that they need to prepare and implement RDEE programs, both individually and as part of a portfolio of programs. It is being released in two phases.

Click for more...   05-20-2009

2008-2009 Corporate Partner Recognition Program Winners

PTI’s recognition program for Corporate Partners focuses attention on the outstanding contributions our corporate members are making in the local government technology arena. The winners of this inaugural program are:

Category One - Solution or Practice

Winner - ACS Government Solutions: Solano 311 Customer Service Center

Click for more...   05-18-2009

2008-2009 Technology Solutions Awards: Winners

An independent panel of judges has identified the winners of PTI’s 2008-2009 Technology Solutions Awards.

“Our members continue to push the boundaries of innovation despite the economic environment,” said PTI Executive Director Alan Shark. He presented awards to the winners at the 2009 Technology Solutions & Innovations Conference & Exposition, May 12-14, 2009 in San Diego, California.

Click for more...   05-18-2009

Additional Consulting Services

These services are priced on a project scope basis.

Broadband Strategic Assessment and Engineering Services

PTI can provide assistance to local governments that are exploring initiatives in the community broadband/wireless arena. PTI can help you:

• Define your broadband project vision as it relates to the needs specific to your community stakeholders
• Develop project costs, ROI models, and financing mechanisms
• Conduct competitive analysis and risk assessment
• Inventory current broadband availability
• Manage your project’s implementation.

Click for more...   05-08-2009

How to Use PTI Member Discussions

PTI hosts member discussions via discussions.pti.org, a Listserv system that manages these mailing lists:

Click for more...   04-27-2009

Montgomery County, MD Innovation Lab Application

The following is a successful application for Innovation Lab recognition.

Montgomery County, MD: Implementing Configuration Management Practices in GIS

Members: Click for more...   04-23-2009

Montgomery County, MD Named a PTI Innovation Lab

April 23, 2009—Public Technology Institute (PTI) has named Montgomery County, Maryland an Innovation Lab for the county’s implementation of configuration management practices in a geographic information systems (GIS) environment.

PTI’s Innovation Lab program - a “mark of excellence” - recognizes a local government for the successful deployment of a technology solution or practice.

Click for more...   04-23-2009

Sarnoff Corporation

Contact: Kristy Jeffries
Phone: 703-310-1200
E-mail: kjeffries@sarnoff.com
1100 Wilson Blvd
Suite 2800
Arlington, VA 22209
www.sarnoff.com

Profile:

Sarnoff Corporation delivers vision, video and semiconductor technology innovations that empower government and commercial clients to see/sense, understand and control complex environments.

Founded in 1942 as RCA Laboratories, Sarnoff makes continuous breakthroughs in real-time video processing for defense, security and surveillance; ICs, lasers, imaging and sensing devices and end-to-end video solutions. Sarnoff is a subsidiary of SRI International.

04-23-2009

Frequency Coordination for Local Governments

On April 22, 2009, the Association of Public-Safety Communications Officials (APCO) International announced a partnership between its frequency coordination subsidiary, APCO-AFC, and PTI.

APCO-AFC will provide support to PTI’s local government entity and agency members. Specifically, APCO-AFC will provide frequency coordination, engineering and licensing services, and licensing management to PTI’s Private Land Mobile Radio (CFR47, Part 90) licensees.

Click for more...   04-23-2009

Robert LeGrande II, Strategic Advisor

As President and CEO of LeGrande Technical & Social Services, LLC, Robert LeGrande is leveraging lessons learned in the District of Columbia to deliver high-quality technology solutions and services to government and commercial clients throughout the country and abroad.

As the former Deputy Chief Technology Officer (Acting CTO) for the District of Columbia government, he provided leadership for the City’s Wireless Network Operations, Human Services Modernization Program, Citywide Credentialing Project and the National Capital Region’s Interoperable Communications Program. He was appointed in January of 2007 as Interim Chief Technology Officer by D.C. Mayor Adrian Fenty. He continues to support public safety communications in the development of the national 700 MHz network.

Mr. LeGrande began his career with Lockheed Martin as a Software Test and Integration Engineer and Project Manager. He holds a Bachelor of Science degree from Clark Atlanta University.

04-15-2009

Making the ARRA Work for You

How PTI Helps Local Governments Secure Federal Funding

The opportunity is large. The Energy and Environment Community Block Grant (EECBG) program of the American Recovery and Reinvestment Act of 2009 (ARRA) provides $3.2 billion in federal funding for cities and counties to reduce total energy use and improve energy efficiency nationwide.

The window of opportunity is not. You’ve heard about it in the news, and you know there are funds available to cities and counties just like yours. But how do you get them?

Click for more...   04-15-2009

March 2009 PTI Energy & Environment Stimulus Webinar Recap

The PTI Sustainability Council and Small Cities and Counties Forum hosted a webinar titled Federal Stimulus Related to EECBG and What it Means for Local Government on March 31, 2009…

Click for more...   04-02-2009

PTI Applauds Selection of Vivek Kundra as First Federal CIO

Washington, DC, March 5, 2009  Public Technology Institute applauds the President’s appointment today of Vivek Kundra to the position of federal Chief Information Officer.

Kundra will be responsible for coordinating IT activities and spending across federal agencies. While a federal appointee, the selection of Kundra could have a positive impact on technology efforts in state and local government.

Click for more...   04-02-2009

March 31, 2009 EECBG Recap: Additional Material for Members

Here is additional material from the recently held PTI Sustainability Council call with the Department of Energy regarding the EECBG program, on Tuesday, March 31, 2009.

Johanna Zetterberg from the Department of Energy (DOE) made the following important points:

Members: Click for more...   03-31-2009

Community Broadband Opportunities TechBrief

To help PTI members position their communities to receive funding for broadband projects as part of the American Recovery and Reinvestment Act (ARRA), PTI presents the Tech Brief American Recovery and Reinvestment Act of 2009: What are the Opportunities for Community Broadband for America’s Cities and Counties?

Members: Click for more...   03-20-2009

CIO Summit Presentation on Broadband Stimulus

PTI and the Metropolitan Washington Council of Governments hosted a CIO Summit on March 11, 2009 in Washington, D.C.

It included a presentation by Nick Miller, attorney with the law firm Miller & Van Eaton, examining the Broadband Economic Stimulus (part of the American Recovery and Reinvestment Act) and the funding sources available to local governments interested in providing broadband networks and community support facilities to public safety, schools, libraries, medical and health-care providers, community colleges and job-creating strategic facilities.

Members: Click for more...   03-17-2009

Join PTI Member Discussions

Here are some of the topics of discussion you’ll find in PTI’s CIO Council, Public Safety and other mailing lists. PTI jurisdiction members can participate in and view archives of these discussions.

• What cities and counties want from federal CIO/CTO
• Using Twitter to engage the public
• DHS guide to critical infrastructure and key resources protection
• City and county RSS newsfeeds
• RFPs to develop comprehensive energy strategy

Click for more...   03-16-2009

Corporate Partner Membership

Download the Corporate Partner Application    See a list of PTI Corporate Partners

Corporate Partner Benefits & Fee Schedule    See Corporate Partner Technology Solutions

PTI Corporate Partners are industry members who network and collaborate with local officials directly concerned with technology in their respective jurisdictions.

Click for more...   03-13-2009

The Value of Multi-Channel Contact Centers

Multi-channel contact centers - a 311 telephone number, a city or county website, or walk-up help desks - provide citizens quick and easy access to local government. For elected leaders, these centers help you stay in touch with your constituents.

To help elected leaders better understand the role that these centers can play in connecting with constituents, and to help elected leaders understand the technologies that bring these centers to life, PTI has published the brief guide The Value of Multi-Channel Contact Centers: A Checklist for Local Elected Officials.

Click for more...   03-13-2009

Public Alert and Warning Systems

Key documents and links concerning the Integrated Public Alert and Warning System (IPAWS) and the Commercial Mobile Alert System (CMAS) adopted in April 2008 by the Federal Communications Commission.

Members: Click for more...   03-06-2009

How GIS Aids Local Government and First Responders in Crises

A new guide illustrates how local government and utility first responders are using geospatial information in large-scale emergencies.

Published by PTI and the Geospatial Information & Technology Association (GITA), Geospatial Systems That Support Emergency and Disaster Operations: A Case Study Guide for Local Government and Utility First Responders contains case studies from nine local governments that highlight how geospatial-based systems and data allow first responders to easily and reliably access critical information pre-incident, on-route and on-scene, and:

• How these systems are used to rapidly access information in central databases, or from a variety of remote sensing systems for transmission to the field in support of emergency operations;
• How these systems support the collection of information by first responders at the incident scene in ways that allow it to be rapidly transmitted to operations centers for assembly, analysis and distribution to the response community, as well as post-event analysis; and
• How support systems permit first responders from different organizations to stay in touch with one another and to coordinate their field activities.

Published 2009. Price: $25.00 for members and $45.00 for nonmembers.

Buy this publication with a credit card. See How to Use the PTI Store for ordering information.

02-27-2009

Energy & Environment Community Block Grant Conference Call

Here’s a recap of the Energy and Environment Community Block Grant (EECBG) conference call, that was conducted for PTI members, with representatives from the Department of Energy (DOE) on February 19, 2009.

DOE’s Mark Bailey spent 15 minutes describing the program, followed by 40 minutes of questions from member local governments. Mr. Bailey’s background information and the approximately 14 questions and answers that followed are paraphrased below.

Please contact Ronda Mosley, PTI Assistant Executive Director for Research and Government Services, with any questions.

Members: Click for more...   02-27-2009

Rutgers School of Public Affairs & Administration and PTI Announce Strategic Partnership

The School of Public Affairs and Administration (SPAA) at Rutgers University in Newark and Public Technology Institute (PTI) have announced the formation of a new strategic partnership in all areas of public performance management, as well as governance and technology leadership in public management.

Both organizations have agreed to work in tandem to address such objectives as developing next generation web-based training and information systems and programs. They also pledged to work toward common strategic goals that adhere to each organization’s unique but complementary missions.

For the first time SPAA will have a presence in the Washington, D.C. area and an enhanced presence with city and county technology leaders worldwide.

Click for more...   02-18-2009

2009 CIO & Leadership Summit Presentations

PTI would like to thank those who attended the Fourth Annual CIO & Leadership Summit, January 27-29, 2009 in Scottsdale, AZ.

Among the subjects covered were sustainable public-private partnerships; public-safety systems and collaboration, including the creation of a Fusion Center by several Arizona cities; and what it’s like being a CIO in today’s tough times.

PTI Executive Director Alan Shark gave two presentations that are available for download:

CIO Leadership - Operating in a Budget Crisis: 10 Steps for CIOs to Survive and Succeed

Seven Trends That Will Transform Local Government Through Technology

PTI thanks ACS, IBM, Microsoft, Oracle and Plante & Moran for their support of this Summit.

Members: Click for more...   02-05-2009

Nonprofit Partner Membership

The Nonprofit Partner is a type of PTI membership. It covers all non-profit organizations and associations that wish to advance the Institute’s mission of supporting local governments.

A nonprofit partner is eligible for discount registration to the annual Technology Solutions and Innovations conference and other PTI events; newsletters and access to member-only materials on this website, including white papers, meeting reports and technical publications.

Download the Nonprofit Partner Application [PDF].

02-02-2009

Strategies for Building a Multi-Channel Contact Center

Strategies for Building a Multi-Channel Contact Center offers insight for local governments on integrated communication channels and technology approaches that empower citizens through direct interaction with government.

This paper was produced as part of PTI’s Citizen-Engaged Community Designation program. The goal of this program is to challenge local government to achieve high standards in citizen participation, seamless service delivery and democratic accountability.

Buy this publication with a credit card. See How to Use the PTI Store for ordering information.

02-02-2009

Sustainability Council January 2009 Conference Call Report

On January 23, 2009, several Sustainability Council members participated in a conference call to discuss the new stimulus bill and the energy and environmental components of this package. Thanks to everyone who was able to participate and for your contribution to this discussion.

The House Bill that contains the Energy and Environment Block Grant language is available from PTI’s Ronda Mosley upon request. A summary of key items in this bill appears below.

Members: Click for more...   01-29-2009

Major Issues to Impact IT Services in 2009-2010

PTI has identified what it expects to be some of the most pressing issues city and county IT managers will face in 2009 and 2010. Driven by tough economic conditions and declining revenues, these issues are expected to impact local government operations and service delivery over the next two years.

Click for more...   01-15-2009

Stay Connected with PTI’s Newsfeed

Get updates of this site in your newsreader—without cluttering your inbox. Find out what RSS is and why you should use it.

Click for more...   01-14-2009

Staff Directory

	Dr. Alan R. Shark Executive Director Phone: 202-626-2445 E-mail: shark@pti.org
	Dale Bowen Assistant Executive Director for Program Development Phone: 202-626-2456 E-mail: dbowen@pti.org
	Ronda Mosley Assistant Executive Director for Research & Government Services Phone: 937-667-4142 E-mail: rmosley@pti.org
	Lisa C. Williams Membership, Marketing & Communications Director Phone: 202-626-2467 E-mail: lwilliams@pti.org
	Bennett Kobb Director of Online Services Phone: 202-626-2443 E-mail: bkobb@pti.org
	Bettsie Boyd Controller (contract basis) Phone: 202-626-2461 E-mail: bboyd@pti.org
	Susan Cable Program Manager, Citizen-Engaged Communities Phone: 281-302-5435 E-mail: scable002@comcast.net

01-12-2009

Major Cities of Europe Membership for PTI Members

Special Offer for PTI Members: Membership at No Charge

Created in 1982, Major Cities of Europe (MCE) is the only European independent CIO association of local governments.

Our members are early adopters from almost every European country. They are expert decision makers whose goal is to provide innovative and effective services to the administration and its constituents by leveraging leading edge information and communication technologies.

Click for more...   12-29-2008

Wireless Broadband Opportunities for Local Governments

A new TechBrief outlines how the WiMax wireless technology will use the Educational Broadband Service (EBS) frequencies reserved for educational institutions.

Click for more...   12-23-2008

Multi-Channel Contact Centers Webinar

PTI’s December 11, 2008 Multi-Channel Contact Centers webinar examines leading practices that local governments can use to engage citizens through multiple channels, to empower citizens by direct interaction and to demonstrate government accountability through performance reporting.

Presenters are Susan Cable, Program Manager for PTI’s Citizen-Engaged Communities and Teresa Richardson, Avaya North America Practice Leader for Local Government.

This GoGovTV webinar was sponsored by Avaya.

Download this file now (54 MB Windows Media .WMV)

12-12-2008

Steve Foute, Strategic Advisor

Dr. Steve Foute most recently was Deputy Manager of the Department of Environmental Health for the City and County of Denver. He now consults for a number of entities including PTI, the City and County of Denver and others.

Steve continues to be an outstanding leader of PTI’s Sustainability Council as an advocate for environmental and energy issues at the local level.

In 2006, the Council nominated him as its national spokesperson in energy assurance and critical infrastructure protection funded by the U.S. Department of Energy. Steve also assisted with the production of the Energy Assurance Guidelines for Local Governments with PTI’s Ronda Mosley.

Mr. Foute has won several awards including the U.S. Department of Energy’s Innovation Award, Colorado Governor’s Energy Conservation Award and the Society of Real Estate Appraisers Author’s Award. He is a Master Gardener in Pueblo County, Colorado.

He received his doctorate in Environmental Science from the University of Texas at Dallas and has served as adjunct professor at the University of Colorado’s School of Architecture and Planning.

12-08-2008

Corporate Partner Benefits & Fee Schedule

Click for more...   11-18-2008

State of City & County IT 2008 National Survey

Thirty-eight percent of local government information technology budgets will decrease over the next two years as a result of the economic slowdown, according to the results of a national survey conducted by Public Technology Institute (PTI) and INPUT.

The survey, The State of City and County IT 2008, targeted local government chief information officers (CIO) and information technology (IT) department directors.

Click for more...   11-13-2008

State of City & County IT 2008 National Survey: Executive Summary

Download this item now [PDF]

11-13-2008

NYC Housing Authority Named a PTI Innovation Lab

November 12, 2008—Public Technology Institute (PTI) has recognized the New York City Housing Authority (NYCHA) as an Innovation Lab for its Broadband over Power Line (BPL) in-building network proof of concept.

PTI is a national, non-profit technology research and development organization created by and for cities and counties. Its Innovation Lab program – a “mark of excellence” - recognizes a local government for the successful deployment of a technology solution or practice.

Click for more...   11-12-2008

Effective Technology & Management for Citizen Call Centers

Citizen call centers, along with integrated online and interactive voice response telephone systems, provide local governments with an opportunity to significantly enhance citizen services and improve government accountability and transparency.

Through call manager telephony systems, CRM/work order systems and web-based applications, local governments can coordinate service delivery and generate excellent, real-time performance data to identify high complaint areas, specific improvement needs and customer communication requirements.

Click for more...   11-04-2008

ACS State & Local Solutions, Inc.

Contact: Pam Owens, Director of Customer Care
Phone: 919.806.6419
E-Mail: pam.owens@acs-inc.com
ACS Website

Profile:

For more than 35 years, ACS has helped governments improve operations to better serve their citizens. We provide flexible, reliable solutions wherever they’re needed - on highways and in hospitals, at the courthouse and the corner store, over the phone and on the Web. By working with ACS, government agencies can transform the way they serve individuals and their communities, now and in the future.

Solutions for Human Services

• Eligibility determination & case management
• Electronic payment card services for TANF, UI, SSI, child support, payroll, & more
• Customer care, including N11/311
• Time & attendance solutions
• Child support services

Solutions for Transportation

• Electronic toll collection including open road tolling
• On-street & off-street parking management
• Motor carrier tax & regulatory processing
• Weigh-in-motion & credential verification
• End-to-end fare collection
• Port management

Public Safety & Justice Solutions

• Automated photo & radar enforcement of intersections, speed zones & railroad crossings
• Emergency medical billing & collection
• Firehouse records software solutions
• Integrated justice & jury management

Healthcare Solutions

• Eligibility and enrollment solutions
• Health care and quality management
• Health program administration
• Pharmacy benefits management

Solutions for Administration

• Unclaimed property data management systems
• Systems integration and IT management
• Government records management
• Tax and revenue solutions
• Human resources

Federal Solutions

• Business process solutions
• Healthcare solutions
• Education solutions

10-23-2008

IT Strategic Plans of PTI Member Jurisdictions

Downloads and links for the information technology plans of local government PTI members.

To include yours, please contact Dale Bowen or Bennett Kobb at PTI.

Frederick County, MD Technology Strategic Plan, Revised April 2008

New York City PlanIT: Technology Plan 2008

New York City Housing Authority (NYCHA) IT Strategic Plan

Scottsdale, AZ Strategic Plan 2008

Members: Click for more...   10-10-2008

Usability, Information Design & Web Application Links for Web Managers

Please recommend additional resources for this list to the webmaster.

Research-Based Web Design & Usability Guidelines
The federal web usability book, updated in 2006 and available in print or PDF.

Universal Usability / Access by Design
This site houses an unabridged, online version of Access by Design: A Guide to Universal Usability for Web Designers by Sarah Horton.

Members: Click for more...   10-03-2008

RPost

Contact: Jake Finnell
Phone: 619-584-4101
E-mail: jfinnell@rpost.com
Title: Business Development
Address: 2635 Camino Del Rio South, San Diego, CA 92108
http://www.rpost.com/partners/pti
General Phone: 866-468-3315

Products/Services offered to state and local government:

RPost’s Registered E-mail® service is a communications tool designed to drastically reduce your courier and mail expense while expediting delivery, saving administrative time and enhancing productivity.
 
RPost lets governments boost paperless initiatives by using E-mail in place of much of costly overnight delivery services for even the most official, sensitive or confidential documents.

With one click of a button, RPost’s Registered E-mail service provides the government sender with a legally verifiable record of precisely what E-mail content and attachments were sent and received, by whom and when. And while regular E-mail messages are at risk of being lost, ignored, or accidentally deleted in a crowded inbox, Registered E-mail messages stand out and demand attention.

RPost is a trusted courier service for electronic communications which complies with the E-Sign and UETA statutes and has been accredited and used daily by agencies within the U.S. Federal Government since 2003. It offers the same level of assurance, security, tracking and proof of delivery that are found with traditional physical vendors, but with several extra advantages that traditional vendors cannot compete with. Deliver your document in minutes instead of days with RPost, and cut your courier and certified mail costs by 60%... or more!

Profile:

RPost’s mission is to deliver innovative, cost-effective services that allow E-mail users to derive more value from their E-mail applications. RPost has strategic business relationships with leading technology and service providers to provide RPost services to their existing clients, including: Pitney Bowes, Postini, Symantec, AT&T, Sprint, Qwest, Orange (FranceTel) and BTInfonet (BritishTel) among others.

Available in seven languages, RPost’s Registered E-mail® services are used daily by U.S. Federal Governmental entities such as the GAO (Government Accountability Office, an arm of Congress) and the U.S. Department of Commerce Census Bureau, to cut delivery costs, reduce paper and printing costs, boost efficiency and increase accountability in important correspondence where proof of both delivery and content are critical. They have also been endorsed and marketed by many of the influential bar associations in the United States.

Headquartered in Los Angeles, RPost has offices in Washington D.C. and a worldwide presence. For more information about RPost, please visit www.rpost.com.

09-24-2008

New Guidebook Encourages Local Governments to Bring 21st Century Broadband to their Communities

WASHINGTON, D.C., September 9, 2008 - A free publication brings new hope to local government officials and utility decision makers trying to ensure that their cities and counties receive broadband services.

The Municipal & Utility Guidebook to Bringing Broadband Fiber Optics to Your Community is a comprehensive guide to the economic and quality-of-life benefits of robust fiber infrastructure. It examines in detail four communities that have successfully deployed fiber-to-the-home (FTTH) services to their citizens and businesses.

Public Technology Institute, a national non-profit technology research organization, is the publisher. The Guidebook is available now for free download from PTI at www.pti.org.

Click for more...   09-09-2008

Municipal & Utility Fiber Optics Guidebook

The Municipal & Utility Guidebook to Bringing Broadband Fiber Optics to Your Community is a free, comprehensive guide to the economic and quality-of-life benefits of robust fiber infrastructure. It examines in detail four communities that have successfully deployed fiber-to-the-home (FTTH) services to their citizens and businesses.

“This guidebook helps government leaders build a strong case for investing in FTTH infrastructure,” said Alan Shark, Executive Director of PTI. “With thorough analysis, interviews and painstaking research, it sets forth strategies that, if followed, will help American communities whose broadband needs are not being met by current market dynamics to prosper in the information age.”

Click for more...   09-09-2008

Green Purchasing Policy

Purchase of Environmentally Preferable Products (Green Purchasing)

“Los Angeles County is a very large consumer of goods and services and the purchasing decisions of our employees and contractors can positively or negatively affect the environment.

“By including environmental considerations in our procurement decisions, along with our traditional concerns with price, performance and availability, we will remain fiscally responsible while promoting practices that improve public health and safety, reduce pollution, and conserve natural resources.

“The purpose of this document is to establish the framework for establishing an environmentally based purchasing program for Los Angeles County.”

Members: Click for more...   08-01-2008

Avaya

Contact: Lisa Williamson
Phone: 601-957-6658
E-mail: lwilliamson@avaya.com
Title: Vice President State/Local Government & Education Markets
Address: 119 Marketridge Drive, Ridgeland, MS 39157
www.avaya.com
General Phone: 866-GO-AVAYA

Profile:

Avaya delivers Intelligent Communications solutions that help organizations transform the way they do business. Governments, educational institutions and more than one million businesses worldwide, including more than 90% of the FORTUNE 500®,  use Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for all size organizations.

08-01-2008

Roadmap To Success

Citizen Participation Processes (information, service requests, complaints, interactive business applications and forms, surveys, focus groups, suggestions, chats) Integrated Communication Channels (call center, self-service Web and automated phone systems, walk-ins, neighborhood stations, contact center linkage with service departments, mobile citizens and mobile crews) Integrated Technology (311; CRM; Web 2.0 applications such as one-page dashboards, personalized content, and e-mail alerts; VoIP telephony; GIS; work management; mobile communications; knowledge-based data repositories) Performance Reporting (external citizen metrics, customer-driven internal service metrics, use of real-time data, service level agreements for contact center and service departments)

Partnerships (with local government peers and industry professionals who have excelled in multi-channel contact centers) PTI Strategic Alliance & Executives On-Loan (to offer assistance of local government peers and industry professionals to support service center improvement efforts) Citizen-Engaged Communities (coaching and peer-to-peer advice from designated communities)

Attractive Award and Program Logo Use (to recognize designated communities) Local Community Value

• Demonstrates responsible management to elected officials and citizens
• Garners citizen support for projects and capital improvements
• Demonstrates achievement and excellence in citizen-centric government
• Lifts positive citizen perception of government applying new and emerging technologies

Winners Spotlight (designated communities featured on PTI site, at conferences and webinars)

Case Studies (annual publication for designated communities)

Two-Year Approval Process (designation status renewable every two years)

National Leadership Role (assist with future designations)

07-31-2008

Hotels Near the Conference Center at the UBS Tower, Chicago

Holiday Inn Chicago Mart Plaza (0.30 miles)
350 W. Mart Center Drive
Chicago, IL 60654
312-836-5000

W Chicago City Center (0.39 miles)
172 W. Adams Street
Chicago, IL 60603
312-332-1200

Hotel Allegro (0.40 miles)
171 W. Randolph Street
Chicago, IL 60601
312-236-0123
Reservations: 800-643-1500

Club Quarters (0.40 miles)
111 W. Adams
Chicago, IL 60603
312-357-6400

Crowne Plaza (0.50 miles)
733 W. Madison
Chicago, IL 60661
Reservations: 800-496-7621
312-829-5000

Hotel Burnham (0.65 miles)
1 W. Washington Street
Chicago, IL 60602
312-782-1111
Reservations: 877-294-9712

Renaissance Chicago Hotel (0.79 miles)
One W. Wacker Drive
Chicago, IL 60601
312-372-7200

Holiday Inn & Suites Downtown (0.70 miles)
506 W. Harrison Street
Chicago, IL 60607
312-957-9100

Palmer House Hilton (0.88 miles)
17 E. Monroe Street
Chicago, IL 60603
312-726-7500
Hotel Sax (0.93 miles)
333 North Dearborn
Chicago, IL 60610
312-245-0333
Reservations: 877-569-3742

07-30-2008

Electromagnetic Pulse (EMP) Threat Assessments

This Congressional Research Service report is an excellent backgrounder on the threat of High Altitude Electromagnetic Pulse (HEMP) and High Power Microwave (HPM) devices on the national infrastructure including the electrical grid, computing and communication networks.

It summarizes the Sage / Instant Access Networks study of EMP damage and recovery times in the Washington, D.C.-Baltimore-Richmond metropolitan area. PTI makes the report of that study available separately at this link.

Members: Click for more...   07-24-2008

PTI Website Help

How do I login to this site?

You will only be asked to login if you attempt to view member-only materials on this site.

At that time, you will be shown a Member Login Required notice, with username and password entry fields.

Click for more...   07-18-2008

National Group Forms to Promote 311/CRM in Local Government

WASHINGTON, DC, July 17, 2008 - A pothole in the street? A loose dog running around the neighborhood? Missed trash pick-up? Every day Americans want or need to make a call to their local government for service or information, but don’t always know where to call.

An emerging technology, 311 service, is making it easier for citizens to connect with their local government when they need help—all through a simple phone call to 3-1-1 or the touch of a button on a government website.

A new group created by several leading organizations has formed to promote the use of and serve as a resource on centralized customer service systems such as 311 call centers, citizen relationship management (CRM) systems and online service requests, to improve local government service delivery and performance.

Click for more...   07-17-2008

Kansas Statewide Communications Interoperability Plan

This initial Kansas Statewide Communications Interoperability Plan (SCIP) has been developed to educate interested partners on the status of communications planning throughout Kansas.

The Kansas SCIP is in the early stages of development, and as such should not be considered as complete as it will be at the point of implementation.

Members: Click for more...   07-17-2008

City of North Las Vegas: Four Day Work Week Quick Facts

Lower energy costs and greater service availability are among the results reported by the City of North Las Vegas for its four-day workweek. Here are answers to questions about this program.

When did it begin?

The City implemented the four-day work week in July 1, 1977. It began as a 90-day pilot program.

Why?

It was part of the three-year employee bargaining agreement effective July 1, 1977 as a trade-off item in lieu of a salary increase. At the time, the City had 300 employees and this trade-off resulted in an estimated $180,000 savings.

Members: Click for more...   07-07-2008