Presenting the Citizen-Engaged Communities for 2017-2019

PTI Staff Contact: Dale Bowen, Deputy Executive Director for Program Development, 202-626-2456

About the Designation Program

Local governments are challenged today to provide centralized citizen contact centers that effectively utilize new technology for fast, friendly and responsive service. This seamless service must engage citizens through multi-channels, empower citizens by enabling direct interaction, and then demonstrate accountability through performance reporting, not just for calls but also for service delivery.

Understanding that government contact centers have become the face of government to the public, this program focuses on identifying and recognizing best practices for the use of Citizen Relationship/Records Management (CRM) systems, coupled with 311 systems, web portal technology, telephony systems and mobile communications infrastructure to advance new standards for citizen participation and government performance reporting.

PTI is pleased to announce the local governments designated as 2017-2019 Citizen Engaged Communities.

  • Bellevue, Washington
  • Charlotte, North Carolina
  • Fresno, California
  • Norfolk, Virginia
  • San Francisco, California