The once-a-year, members-only, national spotlight for amazing accomplishments

Entry Deadline: February 24, 2012

Public Technology Institute’s Solutions Awards competition recognizes outstanding achievements in local government application of technology that enhance community services, improve internal operations and reduce costs.

The competition is open to all PTI member local governments, with no limit to the number of entries. The award provides national recognition of accomplishments that demonstrate collaboration, innovation and dedication to public service.

Utilizing Appreciative Inquiry as a Tool for Collaboration and Innovation

For Non-Profits: Thursday, February 2, 2012, 2:00–3:00 PM ET

Learn how to use Appreciative Inquiry as a tool for collaboration and innovation. Take the lead in applying a new, creative and positive approach to driving change ranging from identifying cost reduction strategies to streamlining service delivery systems, or to developing shared services and consolidations to more effectively engaging the community in meaningful ways.

2012 CIO Leadership and Summit East

PTI Staff Contact: .(JavaScript must be enabled to view this email address), 202-626-2456.

PTI announces CIO & Leadership Summit East celebrating the theme of the CIO as Chief “Innovation” Officer!

This invitation-only summit brings together an intimate number of local government technology executives to learn and to share. The agenda for this 1 ½ day summit introduces an interesting and educational mix of presentations and discussions designed to involve all participants.

Local Government Call Center Metrics

Wednesday, February 8, 2012, 1:00 PM ET

What should your local government call center be tracking and what is the best way to do it? Is average talk time an important measurement? What does your abandon rate tell you? And what can aux time versus unavailable time tell you?

This free webinar will help to answer these and other questions relating to local government call center metrics. The webinar is presented by AGCCE, ICMA and PTI.

11-15-2011 Send a link

What’s Out and What’s In?

Local Government Technology Predictions for 2012

January 5, 2012, Alexandria, VA—Public Technology Institute (PTI) has identified its list of technology “ins and outs” – the solutions and practices that will impact the local government marketplace in 2012.

This list is based on interviews that PTI has conducted with local government IT executives as well as representatives of the technology vendor community who work with city and county governments.

“Many of the topics on this list PTI identified in 2011 and they will gain traction in 2012. Others are new, the result of how local government technology programs have dealt with resource constraints and the consumerization of government services,” said Alan Shark, PTI Executive Director.

What’s Out and What’s In for 2012

The Impact of Channel Shifting on Local Government Contact Centers

Wednesday, April 4, 2012, 1:00 PM ET

Does channel shifting result in fewer calls or is it just a way to reach a different generation?

Channel shifting describes the various ways local government contact centers interact with callers and how it is shifting from just telephone calls, from self-service on the web to interactive chats to E-mails or receiving information from mobile devices. But will channel shifting really cause call volume to drop?

This free webinar is presented by AGCCE, ICMA and PTI.